Transportation and Housing Support Staff

Job Location: Davao City, Philippines

POSITION OVERVIEW:

The Transportation & Housing Support Staff is responsible for assisting in the coordination and implementation of transportation and accommodation arrangements for patients, watchers, and guests. The role supports the efficient day-to-day operations of transport and housing services by ensuring proper scheduling, monitoring, documentation, and communication in line with hospital policies and operational needs. 

ESSENTIAL DUTIES:

1.Collaborate with Medical Schedulers, Social Workers, and Fieldwork Coordinators to monitor patients flow into and out of the hospital.

2.Serve as the secondary point of contact for LGU (Local Government Unit) focal persons ensuring that patient transportation and housing needs are prioritized and fulfilled.

3.Assist in identifying and screening patients eligible for housing and other assistance programs.

4.Coordinate patient transportation for hospital-related needs, including transfers to temporary accommodations, external pediatric clearances, laboratory tests, PhilHealth processing, and notarial documentations.

5.Arrange transport from accommodations for follow-up clinic visits and ensure discharged patients are assisted in reaching bus terminals for their return home provinces.

6.Prepare for the arrival of patients- especially large delegations from distant provinces- by ensuring the availability of accommodations.

7.Proactively manage bed and room availability to prevent overbooking and avoid patient displacement.

8.Coordinate with the kitchen staff to ensure food provisions meet patient needs during hospital visits, follow-ups, and for patients embarking on a long-distance travel to their home provinces.

9.Maintain an updated database of patient’s hospital schedules to track follow-up appointments and clinic visits accurately.

10.Remain available to respond to urgent patient needs outside of standard hours, including weekends and emergency situations.

OCCUPATIONAL SAFETY AND HEALTH: 

• Uphold the highest standards of quality and efficiency in line with hospital quality programs (e.g. Safecare, DOH, etc.) requirements.
• Ensure a safe and secure work environment by strictly adhering to infection prevention and control protocols such as but not limited to handwashing, wearing of PPE, etc.
• Identifying, reporting & self-managing hazards where appropriate.
• Early and accurate reporting of incidents at work and raising issues of concern when identified.
• Commit to sustainable and eco-friendly work practices by minimizing waste, optimizing resource usage, and actively participating in initiatives that promote environmental stewardship.

OTHER DUTIES:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the co-worker for this position. Duties, responsibilities, and activities may change at any time with or without notice. Co-workers must perform other tasks, duties, and projects as assigned, as members of the team. It is also expected that every employee at any level shows initiative and willingness to contribute even in areas that are outside their normal job duties.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Minimum Education Required: College Level Or Certificate from Technical/Vocational Training is Preferred
2. Certificate/License Required; if any: Valid Professional Driver’s License
3. Minimum Experience Required: 2 to 3 Years’ Experience in Professional Driving