M

Marriott International

Manages and franchises hotels around the world

Food and Beverage Service Agent - Banquets, Temporary

Dining, Bar & Counter ServicePosted on Nov 10
ContractHeredia Province, Heredia, Costa RicaNo salary listedIn-person

About the Job

Requirements

  • At least 2 years of experience in food and beverage, restaurant service, bartending, or banquets.
  • English proficiency of at least 70%.
  • A current food-handling certificate.
  • Ability to work rotating schedules, overtime, holidays, and weekends.
  • Ability to perform multiple tasks and resolve problems.
  • Knowledge of event and banquet setup.
  • Basic knowledge of measuring and dosing liquor and wine, and theoretical and practical knowledge of distilled and fermented products.
  • Knowledge of perpetual inventory management and preparation of basic alcoholic and non-alcoholic cocktails.
  • Ability to stand, sit, or walk for extended periods or an entire work shift.
  • Ability to lift, carry, push, pull, and position objects weighing up to 50 pounds without assistance, and to handle objects requiring fine motor skills and hand-eye coordination.
  • Ability to move on inclined, uneven, or slippery surfaces and use stairs or service ramps; reach above the head and below the knees, bend, twist, pull, and crouch.
  • Knowledge of the menus and ingredients across hotel outlets and banquets, and ability to recommend food pairings.
  • Knowledge of first-in, first-out inventory practices for restaurant products.

Responsibilities

  • Serve customers at hotel outlets and banquets, providing quality service.
  • Enter customer orders, serve at the bar, and prepare beverages and cocktails to standard.
  • Set up and serve events, and clean and organize the bar, restaurant, banquet rooms, terraces, and event areas before and after use.
  • Complete closing tasks, including storing reusable items, breaking down and cleaning equipment and areas, returning equipment, securing refrigerators and doors, restocking items, turning off lights, and completing the daily cleaning checklist.
  • Set up, stock, and maintain work areas; inspect the cleanliness and presentation of china, glassware, and silverware before use; and maintain cleanliness throughout the day.
  • Follow company policies, procedures, and safety practices; report accidents, injuries, unsafe conditions, or suspicious activity to a supervisor; and complete assigned safety training and certifications.
  • Maintain a clean, professional appearance and follow the area dress code; protect confidential information and company assets.
  • Welcome and acknowledge guests according to company standards and follow the service sequence for the assigned area.
  • Communicate clearly and professionally, answer phones using proper etiquette, maintain positive working relationships, support team goals, and respond appropriately to coworkers’ concerns.
  • Meet quality expectations and standards, and perform other reasonable duties as requested by supervisors.
  • Resolve guest situations and anticipate guest needs; maintain confidentiality and follow hotel hygiene protocols and company policies.
  • Follow correct procedures for entering restaurant covers on accounts and maintain the required changes of sanitizing liquids for bar tools and products.
  • Support initiatives and ideas that improve GSS/ESS goals, complete assigned training, and promote food and beverage sales across hotel outlets and banquets.
  • Stay informed about hotel promotions and provide accurate information to customers; know the assigned work-area layout.
  • Prepare alcoholic and non-alcoholic beverages to standard and maintain sanitation and hygiene in workspaces.
  • Prepare each cocktail according to the use record and perform daily mise en place for beverages offered by the bar.
  • Ensure sufficient supplies, place orders based on par stock, and suggest par-stock changes based on seasons or increased sales.
  • Close the bar properly, complete the final inventory and beverage and supply orders, and leave the bar clean and organized.
  • Stay current on trends in mixed and bottled beverages; collect, inspect, and organize orders received from the food and liquor storeroom.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size
10,001+
Company stage
IPO
Headquarters
Bethesda, MD
Founded
1927

Recently Posted Jobs

Explore more opportunities at Marriott International

See more jobs