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SwiftX

Express delivery service for e-commerce logistics

Pickup Specialist

Logistics & TransportationPosted on Nov 10
Full-timeEastvale, CA, USA

About the Job

Requirements

  • A bachelor's degree is preferred.
  • At least 1 year of experience in logistics, dispatch, transportation, customer service, or operations support is preferred.
  • Strong communication and coordination skills are required.
  • Attention to detail and problem-solving abilities are required.
  • Ability to work in a fast-paced operational environment is required.
  • Proficiency in Excel and basic operational systems is required.
  • Strong organizational and multitasking skills are required.
  • Bilingual proficiency in Mandarin and English is required.

Responsibilities

  • Coordinate daily pickup schedules and support dispatch operations.
  • Monitor pickup service-level agreement (SLA) performance and follow up on delayed or failed pickups.
  • Communicate with drivers and customers regarding pickup status and operational updates.
  • Support pickup operations for large-volume and key account customers.
  • Investigate and resolve pickup-related operational exceptions.
  • Assist with pickup route optimization and operational efficiency improvements.
  • Track and maintain pickup operational records and key performance indicator (KPI) reports.
  • Support pickup cost tracking and operational data analysis.
  • Coordinate with warehouse and transportation teams to ensure smooth operational execution.
  • Assist with peak-season operational support and capacity coordination.

Desired Qualifications

  • A bachelor's degree.
  • At least 1 year of experience in logistics, dispatch, transportation, customer service, or operations support.

About the Company

SwiftX

Express delivery service for e-commerce logistics

SwiftX provides express delivery services for the U.S. e-commerce market, using a network of global logistics partners to move packages quickly, reliably, and at lower costs. How it works: e-commerce businesses pay SwiftX service fees for expedited shipping; SwiftX coordinates with its partner carriers to pick up, route, and deliver packages to customers, tightening delivery times and expanding reach through its logistics network. How it differs: instead of relying on a single carrier, SwiftX leverages a broad partner network to optimize routes, improve speed, and control costs, aiming to raise service standards in the express-delivery space. Goal: to become a leading, affordable express delivery option for American online shoppers by delivering faster, more reliable service and expanding market coverage through partnerships.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Eastvale, CA
Founded
2025

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