Manager, Encounter Data & State Submission Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

As the Dual Special Needs Plan (DSNP) business continues to expand, we are seeking an experienced Manager, Encounter Data & State Submission Operations to lead the end-to-end management of encounter and claims data submissions to state agencies. This role requires strong knowledge of healthcare claims processing, encounter reporting, the 837 claims transaction standard, and state-specific submission requirements, with responsibility for ensuring the accuracy, completeness, and timeliness of encounter data submissions. The Manager will partner closely with internal business and technical teams, as well as external vendors, to meet regulatory and operational requirements across multiple states, while demonstrating strong leadership experience managing workflows and leading, developing, and supporting teams within a healthcare operations environment.

The Manager will be responsible for ensuring the accuracy, completeness, and timeliness of encounter data submissions while partnering closely with internal business and technical teams, as well as external vendors, to meet regulatory and operational requirements across multiple states.

Key Responsibilities

• Serve as the subject matter expert for state-specific encounter data submission requirements and maintain comprehensive documentation of all applicable regulations and processes.
• Lead the end-to-end management of encounter submissions, ensuring compliance with state and regulatory requirements.
• Partner with technical teams and vendors to implement, monitor, and maintain processes that support accurate encounter data reporting and submissions.
• Oversee 837 file transmission processes, ensuring files are submitted accurately, timely, and in accordance with state specifications.
• Manage state response files, reconciliation activities, and error reporting to ensure all submitted transactions are accounted for and resolved.
• Establish and maintain reporting, monitoring, and tracking processes for encounter submission performance, acceptance rates, and error trends.
• Drive root cause analysis and coordinate corrective actions to resolve encounter submission errors and improve data quality.
• Develop, document, and enhance operational processes related to encounter data management and state reporting.
• Collaborate with cross-functional teams including Claims, IT, Compliance, Operations, Risk Adjustment, and vendor partners to ensure alignment and successful execution of encounter submission objectives.
• Support audits, regulatory reviews, and internal compliance initiatives related to encounter data submissions.
• Monitor changes in state and federal requirements and lead implementation efforts to maintain ongoing compliance.

Required Qualifications

• Minimum of 5 years of experience in healthcare claims operations, including medical claims processing and/or Medicare and Medicaid lines of business.
• At least 2 years of experience overseeing secure data transmission processes utilizing SFTP and other file transfer technologies, with responsibility for monitoring, troubleshooting, and ensuring data integrity.
• 3+ years of experience in data management, including data validation, reconciliation, reporting, and issue resolution.
• 3+ years of leadership experience with demonstrated success managing workflows and leading, developing, and supporting teams within a healthcare operations environment.

Preferred Qualifications

• 2+ years experience working with states on DSNP encounter submissions.
• 2+ years experience working with the state of Florida on encounter submissions.
• 2+ years experience with vendor management.
• Candidates located on the East Coast are strongly preferred.

Education

• Bachelor's degree preferred or a combination of professional work experience and education.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/02/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.