Senior Operations Specialist - Marketplace

About Bolt

Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries.

From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding.

And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.

• Tackle challenges at scale that span technology, operations, regulation, and growth.

• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.

• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About the role

We're hiring a Senior Operations Specialist to own marketplace performance across a group of UK city markets within the Rides domain, and to line manage a small team of Operations Specialists. This is a hands on, commercially driven role that combines personal ownership of the most complex city and marketplace problems with responsibility for the performance, development and output of the people around you.

You'll set the analytical and operational standard for your cities, decide where the team spends its time, and make sure the interventions that ship actually move supply, demand and marketplace health. Working closely with cross-functional teams including Growth, Marketing, Product and Public Policy, you'll shape and deliver city level strategy across pricing, incentives, supply engagement and operational initiatives.

Main tasks and responsibilities

• Own marketplace performance across a portfolio of UK cities, delivering against GMV, rides, pricing and overall marketplace-health targets.

• Lead and develop a small team of Operations Specialists through clear objectives, regular 1:1s, direct feedback, performance reviews and development plans.

• Prioritise and allocate work based on commercial impact, while maintaining a high bar for analytical quality, judgement and pace of execution.

• Lead complex city-level analysis, using data, models, dashboards and structured hypotheses to diagnose issues across supply, demand, pricing and conversion.

• Turn insights into measurable operational actions, leading initiatives across pricing, incentives, driver engagement, and supply-and-demand balancing.

• Own weekly performance reviews and senior stakeholder updates; track results, market and competitor developments, improve team processes and support hiring and onboarding as the team grows.

   

About you

• Proven experience in operations, strategy, analytics or commercial roles, ideally within a marketplace, mobility or tech environment.

• Previous people-management or coaching experience, with the ability to set clear expectations, give direct feedback and develop others.

• Strong analytical and problem-solving skills, with confidence using data to diagnose performance issues and make commercially sound decisions.

• Advanced Excel or Google Sheets skills, alongside experience with BI tools such as Looker, Power BI or similar

• Solid commercial acumen and understanding of marketplace dynamics, including supply, demand, pricing, conversion and unit economics.

• Clear, influential communicator who is highly ownership-driven, able to turn complex analysis into practical recommendations and lead execution in a fast-paced environment.

Why you’ll love it here

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.