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EXL

EXL

Data analytics and AI-driven digital operations

AWS Engineer - Cloud & MLOps

Full-Time
$60.1k - $98.7k/yr
Mid
Bachelor's, Master's
United States
In Person

About the job

Requirements
  • Overall 4–6 years of demonstrable hands-on delivery of production AWS pipelines, infrastructure as code, and ML-platform enablement experience.
  • Experience with AWS Batch, Amazon ECS, AWS Lambda, AWS Step Functions, Amazon SQS, Amazon SNS, Amazon S3, and Amazon EventBridge.
  • Experience with containerization using Docker and deployment through Amazon ECR, Amazon ECS, or AWS Batch.
  • Experience provisioning and elastically scaling GPU and CPU workloads.
  • Experience with Amazon Bedrock, Amazon SageMaker, and Amazon QuickSight for model hosting, training, and analytics.
  • Experience deploying, configuring endpoints for, and serving production models.
  • Experience integrating generative artificial intelligence, large language models, and machine-learning inference into data and document-processing pipelines.
  • Experience with AWS Identity and Access Management, virtual private clouds, security groups, AWS Key Management Service, load balancers, and Amazon S3 permissions.
  • Experience with infrastructure as code using AWS CloudFormation, AWS Cloud Development Kit, or Terraform.
  • Experience designing cost-efficient, highly available, and secure architectures.
  • Proficiency in Python, shell scripting, the AWS Command Line Interface, and Boto3.
  • Experience implementing continuous integration and continuous delivery with Azure DevOps, GitHub Actions, or AWS CodePipeline.
  • Experience with version control using Git or Azure DevOps, automated testing, and release automation.
  • Experience with Amazon Relational Database Service, PostgreSQL, and other data stores supporting processing pipelines.
  • Experience with query and performance tuning in high-volume environments.
  • Experience implementing logging, monitoring, alerting, and operational dashboards using Amazon CloudWatch and related AWS services.
  • Experience resolving high-priority production incidents and supporting zero-downtime operations.
  • Master's or bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent experience.
Responsibilities
  • Design and implement scalable AWS data and document-processing pipelines.
  • Develop and maintain pipelines using AWS Batch, Amazon ECS, AWS Lambda, AWS Step Functions, Amazon SQS, Amazon SNS, Amazon S3, and Amazon EventBridge.
  • Build containerized workloads with Docker and deploy them through Amazon ECR, Amazon ECS, or AWS Batch.
  • Work with GPU- and CPU-based workloads, including provisioning and scaling compute resources.
  • Stand up and operate the AWS machine-learning platform using Amazon Bedrock, Amazon SageMaker, and Amazon QuickSight as the baseline for running production models.
  • Develop automation using Python, shell scripting, the AWS Command Line Interface, and Boto3.
  • Implement continuous integration and continuous delivery pipelines using Azure DevOps, GitHub Actions, or AWS CodePipeline.
  • Manage infrastructure as code using AWS CloudFormation, AWS Cloud Development Kit, or Terraform.
  • Configure and troubleshoot AWS Identity and Access Management roles, security groups, virtual private clouds, load balancers, AWS Key Management Service, and Amazon S3 permissions.
  • Implement logging, monitoring, alerting, and operational dashboards using Amazon CloudWatch and related AWS services.
  • Work with Amazon Relational Database Service, PostgreSQL, and other data stores used by processing pipelines.
  • Resolve high-priority production incidents, drive zero-downtime operations, and proactively prevent recurrence.
  • Deliver AWS solutions at scale with reliability, speed, security, and cost efficiency built in.
  • Own production performance and observability across pipelines, compute, and data-ingestion points.
  • Collaborate with application, DevOps, data, and infrastructure teams to ship reliable, production-grade cloud services.
  • Apply architecture principles, automation, and agile delivery to accelerate time to market.
  • Proactively remove roadblocks, anticipate risks, and communicate mitigation plans to stakeholders.
  • Partner with data engineers, DevOps, infrastructure, application teams, and technical leads; share knowledge across the team.
  • Engage with client-side stakeholders to understand expectations, demonstrate capabilities, and connect business needs with technical delivery.
Desired Qualifications
  • Experience with optical character recognition and natural-language-processing-driven document processing for unstructured data.
  • Exposure to the United States healthcare payer or payment-integrity domain.
  • AWS certifications such as Solutions Architect, DevOps Engineer, or Machine Learning Specialty.
  • Agile certifications.
  • Experience with United States healthcare insurance, payer, or payment-integrity context.

About the company

EXL helps organizations transform operations using data analytics and AI-driven digital solutions. It serves Insurance, Healthcare, Analytics, and Emerging Business, delivering analytics, AI-powered operations, and change-management support. The company strengthens capabilities with data engineering and cloud enablement, including its Clairvoyant acquisition, to provide end-to-end analytics and AI services. Its goal is to help clients navigate digital transformation and grow by turning data into actionable business outcomes.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1999

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Simplify's Take

What believers are saying

  • Second-quarter 2026 revenue rose 15.6% to $594.8 million; guidance increased.
  • EXL closed a $1 billion credit facility on August 18, 2026.
  • New leadership additions, including Bina Mehta and Sharon White, strengthen execution depth.

What critics are saying

  • Vivek Jetley exits on October 26, 2026, removing a 20-year operator.
  • iMerit integration must deliver revenue while margins fell to 14.7% in Q2 2026.
  • By 2027, client migration to software-native rivals like Accenture and Infosys compresses EXL's pricing.

What makes EXL unique

  • EXL pairs industry workflows with proprietary data and AI delivery across insurance and healthcare.
  • The August 3, 2026 iMerit acquisition builds an end-to-end enterprise AI platform.
  • APAC hiring under Sharon White deepens localized data management in regulated industries.

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Benefits

Health Insurance

Life Insurance

Income Protection Insurance

Private Healthcare

Pension

Professional Development Budget

Employee Stock Purchase Plan

Flexible Work Hours

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

4%

1 year growth

8%

2 year growth

0%
Outsource Accelerator
Sep 11th, 2026
BPO-as-a-service to hit $422Bn by 2035: HFS.

BPO-as-a-service to hit $422Bn by 2035: HFS. Posted on September 12, 2026 BOSTON, UNITED STATES - A new research report from HFS Research projects that Services-as-Software, a model in which enterprises pay for completed work rather than staffed capacity, will generate a $422 billion market within the global business process outsourcing (BPO) sector by 2035, fundamentally repricing the way process work is contracted and delivered. According to the report by HFS Research, the shift toward outcome-based pricing will deflate the overall BPO market by approximately $60 billion relative to its conventional growth trajectory, as enterprises pay less for the same business outcomes under per-unit-of-work pricing. Outcome-based pricing reshapes BPO's commercial model. HFS Research projects the global BPO market will reach $725 billion by 2035 under the Services-as-Software (SaS) disruption scenario, compared to a conventional trajectory of $786 billion, with the $61 billion gap representing work repriced from FTE-based billing to outcome-based contracts. Three in four enterprise leaders expect to shift to SaS models, and more than 40% plan artificial intelligence (AI)-led customer experience within three years, according to the report. Legacy BPO delivery, which the report defines as FTE-based, process-management-oriented service contracts, faces approximately 75% disruption from SaS repricing, while digital BPO faces roughly 25% disruption as it already operates at higher automation levels. HFS Research said SaS models capture the process logic, the exception paths, and the decision rules that have previously lived in people, converting embedded operational knowledge into software platforms that price by the transaction, not the team. Software vendors and AI-native operators enter BPO's competitive field. Published outcome pricing in the SaS market ranges from $0.99 to $2.00 per resolved interaction, with Salesforce Agentforce priced at $2.00 per conversation and approximately $0.30 per three-action case, setting a commercial benchmark that incumbent BPO providers must match or reframe. Heritage BPO providers including Genpact, Firstsource, EXL, and WNS-Capgemini face competitive pressure not only from each other but from software vendors such as Salesforce, ServiceNow, and SAP Joule, alongside AI-native operators recording more than 500,000 daily interactions across 10 or more enterprise clients. HFS Research said the 2026 HFS SaS Awards drew 260 submissions from 126 organizations, with live deployments tracked against pre-deployment baselines, signaling that outcome-based BPO has moved from pilot to production at scale. For buyers and operators evaluating BPO models and pricing structures, the HFS Research data presents the SaS transition as a near-term commercial reality rather than a long-range forecast: established per-transaction pricing benchmarks, Fortune 50 adoption of AI-native operators, and the 2026 awards volume all indicate the market is already setting the terms of the next contracting cycle. BPO buyers renegotiating contracts in 2026 and 2027 should expect outcome-based pricing proposals alongside FTE alternatives, and the $61 billion deflation projection suggests that the same business outcomes will be available at materially lower cost as the SaS segment matures. FREE BPO MATCH Looking for the right outsourcing partner? Matched to your requirements - free, no obligation 5,200+ matches made Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication. Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.

Law.com
Sep 4th, 2026
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Yahoo Finance
Sep 3rd, 2026
EXL's insurance and healthcare president Vivek Jetley departs after 20 years to lead Hexaware

EXL announced that Vivek Jetley, president and head of Insurance, Healthcare and Life Sciences, will leave the company on 26 October 2026 to become chief executive officer of Hexaware Technologies Limited. Jetley has worked at EXL for nearly 20 years, playing a key role in building the company's analytics capability and leading its insurance and healthcare businesses. EXL chairman and chief executive officer Rohit Kapoor praised Jetley as "a great leader and trusted partner", expressing gratitude for his contributions to the company's evolution. Jetley will continue in his current role and assist with transitioning his responsibilities over the coming months. The New York-based data and AI company, which employs approximately 68,000 people across six continents, said it has a strong leadership team in place to continue executing its strategy.

GlobeNewswire
Sep 2nd, 2026
EXL announces departure of Vivek Jetley, president and Head of Insurance, Healthcare and Life Sciences.

EXL announces departure of Vivek Jetley, president and Head of Insurance, Healthcare and Life Sciences. September 02, 2026 09:15 ET | Source: EXL NEW YORK, Sept. 02, 2026 (GLOBE NEWSWIRE) - ExlService Holdings, Inc. (NASDAQ: EXLS), a global data and AI company, announced today that, effective October 26, 2026, Vivek Jetley, president and head of Insurance, Healthcare and Life Sciences is departing EXL to assume the role of Chief Executive Officer of Hexaware Technologies Limited. He will continue to serve in his current role and assist with the transition of his responsibilities over the coming months. "Vivek has been a great leader and trusted partner to me and our leadership team," said Rohit Kapoor, chairman and chief executive officer of EXL. "Over nearly 20 years, he has been an instrumental part of EXL's evolution - from building our analytics capability to leading our insurance and healthcare businesses. We are grateful for his many contributions and wish him success in this next chapter. EXL is fortunate to have a fantastic leadership team and a deep bench of talent, and we will not miss a beat in executing on our data and AI strategy." "It has been a privilege to be part of the EXL family and to work alongside such talented colleagues," said Mr. Jetley. "I am incredibly proud of all that we have accomplished together, and I look forward to supporting the Company in the coming months to ensure a smooth transition. I will always be rooting for EXL's continued success." About EXL EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have approximately 68,000 employees spanning six continents. For more information, visit www.exlservice.com. Cautionary Statement Regarding Forward-Looking Statements This press release contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to EXL's operations and business environment, all of which are difficult to predict and many of which are beyond EXL's control. Forward-looking statements include information concerning EXL's possible or assumed future results of operations, including descriptions of its business strategy. These statements may include words such as "may," "will," "should," "believe," "expect," "anticipate," "intend," "plan," "estimate" or similar expressions. These statements are based on assumptions that we have made in light of management's experience in the industry as well as its perceptions of historical trends, current conditions, expected future developments and other factors it believes are appropriate under the circumstances. You should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although EXL believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect EXL's actual financial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements. These factors, which include recruitment and retention of leadership, our ability to maintain and grow client demand, our ability to hire and retain sufficiently trained employees, and our ability to accurately estimate and/or manage costs, rising interest rates, rising inflation and recessionary economic trends, are discussed in more detail in EXL's filings with the Securities and Exchange Commission, including EXL's Annual Report on Form 10-K. You should keep in mind that any forward-looking statement made herein, or elsewhere, speaks only as of the date on which it is made. New risks and uncertainties come up from time to time, and it is impossible to predict these events or how they may affect EXL. EXL has no obligation to update any forward-looking statements after the date hereof, except as required by applicable law. Contacts: Investor Relations Andrew Thut Head of Investor Relations and Capital Markets [email protected]

Ticker Report
Aug 29th, 2026
Odyssean LLC Makes New $2.67 Million Investment in ExlService Holdings, Inc. $EXLS

Odyssean LLC acquired a new stake in shares of ExlService Holdings, Inc. (NASDAQ:EXLS – Free Report) in the 2nd quarter, according to the company in its most recent Form 13F filing with the Securities and Exchange Commission (SEC). The firm acquired 103,080 shares of the business services provider’s stock, valued at approximately $2,666,000. Odyssean LLC […]