Full-Time

Senior Program Manager

Posted on 6/28/2024

Zeta

Zeta

1,001-5,000 employees

Cloud-native payment card processing platform

Fintech
Financial Services

Senior, Expert

Orlando, FL, USA

Hybrid position based in Orlando.

Category
Project Management
Business & Strategy
Required Skills
Sales
Management
Requirements
  • Must have been involved in managing and delivering large cross-functional programs from inception to launch
  • Prior experience in credit card implementations, especially in a client-facing role with medium to large clients is a huge plus
  • Strong understanding of project management methodologies, processes, and tools.
  • Ability to understand technical concepts on SaaS offerings via cloud (AWS), APIs, etc.
  • Strong stakeholder relationship management skills – able to influence and manage the expectations of senior executives internally and externally.
  • Excellent interpersonal, organizational, leadership and mentoring ability
  • Self-motivated with a drive to learn and adapt to new and ever-changing project demands
  • 10+ years of experience in Technology and Delivery
  • Bachelor’s/Master’s degree in engineering (computer science, information systems)
Responsibilities
  • Planning and strategy: Work with the Client counterparts to understand the overall scope of the program, timelines, bottlenecks, etc., and develop a high-level strategy and plan to implement the Tachyon platform and convert the existing volumes from the Bank onto the Tachyon Core.
  • Program execution and governance: Contribute heavily to the overall program execution. Ensure all the rituals are followed religiously, risks are identified well in advance and called out, mitigation plans are worked on, and async updates are shared with relevant stakeholders without fail. Participate in the daily and weekly cadences and governance calls with the senior client counterparts.
  • Liaising with Product teams: Liaising with various product and release engineering teams of Zeta to assess the scope of changes a solution may require and arrive at a feasible, optimal release date for all business requirements.
  • Platform understanding: Develop a deep understanding of the Tachyon platform and associated functional and technical concepts, including various types of product and policy configurations, platform capabilities around integration and extension mechanisms, and data transmission and data migration. Be hands-on and try out the various platform capabilities including APIs etc. to build a first-hand understanding and know-how of the platform.
  • Stakeholder Management: Work closely with both external stakeholders (client, vendors, etc.) and internal stakeholders ( solution engineers, data engineers, product teams, etc.) to enable smooth progress of the program implementation. Also, work with the respective team to handle any issues/ escalations reported by the client or the vendors.
  • Training: Go through the courses that are part of the training curriculum and build your understanding of the Tachyon Platform and its various modules.
  • Pre-Sales assistance: Assist the Sales and Pre-Sales teams during the Sales process with the relevant domain knowledge and Implementation know-how.

Zeta provides a platform for payment card processing that is designed for banks, financial institutions, and fintech companies. Their main product, the Omni Stack, allows clients to easily create and manage digital credit, debit, and prepaid card programs. This platform works by integrating with existing systems through APIs, which helps streamline the payment processing experience. Zeta stands out from its competitors by focusing on cloud-native solutions and ensuring compliance with important regulations, which helps build trust with their clients. The company's goal is to make payments seamless and less noticeable in everyday transactions, moving towards a future where payments are 'invisible'.

Company Stage

Late Stage VC

Total Funding

$369.6M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Zeta's partnership with Sparrow opens new revenue streams in underserved markets.
  • Zeta's technology receives high ratings, enhancing brand reputation and customer trust.
  • Recognition by Celent boosts Zeta's market positioning for US banks and credit unions.

What critics are saying

  • Competition from fintech startups may erode Zeta's market share.
  • Data privacy concerns could arise as Zeta expands globally.
  • Dependence on key partnerships like Sparrow poses risks if disrupted.

What makes Zeta unique

  • Zeta's Tachyon platform powers Sparrow's top-rated credit card for underserved markets.
  • Zeta's Omni Stack enables rapid launch of digital card programs for financial institutions.
  • Zeta is recognized for compliance with ISO IEC 27001, PCI DSS 4.0, and SOC 2 Type 2.

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