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Full-Time

Senior Program Manager

Updated on 9/13/2024

Zeta

Zeta

1,001-5,000 employees

Cloud-native credit card processing platform

Fintech
Financial Services

Expert

Orlando, FL, USA

Category
Project Management
Business & Strategy
Required Skills
Sales
Management
Requirements
  • Must have been involved in managing and delivering large cross-functional programs from inception to launch
  • Prior experience in credit card implementations, especially in a client-facing role with medium to large clients is a huge plus
  • Strong understanding of project management methodologies, processes, and tools.
  • Ability to understand technical concepts on SaaS offerings via cloud (AWS), APIs, etc.
  • Strong stakeholder relationship management skills – able to influence and manage the expectations of senior executives internally and externally.
  • Excellent interpersonal, organizational, leadership and mentoring ability
  • Self-motivated with a drive to learn and adapt to new and ever-changing project demands
  • 10+ years of experience in Technology and Delivery
  • Bachelor’s/Master’s degree in engineering (computer science, information systems)
Responsibilities
  • Planning and strategy: Work with the Client counterparts to understand the overall scope of the program, timelines, bottlenecks, etc., and develop a high-level strategy and plan to implement the Tachyon platform and convert the existing volumes from the Bank onto the Tachyon Core.
  • Program execution and governance: Contribute heavily to the overall program execution. Ensure all the rituals are followed religiously, risks are identified well in advance and called out, mitigation plans are worked on, and async updates are shared with relevant stakeholders without fail. Participate in the daily and weekly cadences and governance calls with the senior client counterparts.
  • Liaising with Product teams: Liaising with various product and release engineering teams of Zeta to assess the scope of changes a solution may require and arrive at a feasible, optimal release date for all business requirements.
  • Platform understanding: Develop a deep understanding of the Tachyon platform and associated functional and technical concepts, including various types of product and policy configurations, platform capabilities around integration and extension mechanisms, and data transmission and data migration. Be hands-on and try out the various platform capabilities including APIs etc. to build a first-hand understanding and know-how of the platform.
  • Stakeholder Management: Work closely with both external stakeholders (client, vendors, etc.) and internal stakeholders ( solution engineers, data engineers, product teams, etc.) to enable smooth progress of the program implementation. Also, work with the respective team to handle any issues/ escalations reported by the client or the vendors.
  • Training: Go through the courses that are part of the training curriculum and build your understanding of the Tachyon Platform and its various modules.
  • Pre-Sales assistance: Assist the Sales and Pre-Sales teams during the Sales process with the relevant domain knowledge and Implementation know-how.

Zeta's cutting-edge credit card processing platform boasts cloud-native and API-enabled capabilities, making it a leader in modern financial technology services. The company thrives on a global scale, serving over 35 clients and managing more than 15 million cards. Working at this company offers a unique opportunity to be at the forefront of banking technology innovation, in a dynamic atmosphere where advanced fraud detection and loyalty program functionalities envelop a proactive approach to finance.

Company Stage

Series C

Total Funding

$385M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

7%

2 year growth

7%
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Simplify's Take

What believers are saying

  • Zeta's recent $250 million funding round led by SoftBank positions it strongly for future growth and innovation.
  • The successful launch and positive reception of Sparrow's credit card program demonstrate Zeta's capability to deliver seamless and user-friendly financial products.
  • Partnerships with industry giants like Mastercard further validate Zeta's technology and market potential.

What critics are saying

  • The fintech space is highly competitive, with numerous players vying for market share, which could impact Zeta's growth trajectory.
  • Reliance on partnerships, such as with Sparrow Financial, means that Zeta's success is partly dependent on the performance and reputation of its partners.

What makes Zeta unique

  • Zeta's Tachyon platform offers a fully integrated stack for card processing, mobile app, servicing, and advanced data & analytics, setting it apart from traditional card processors.
  • The partnership with Sparrow Financial highlights Zeta's focus on providing modern credit card solutions for underserved and non-prime customers, a niche often overlooked by competitors.