Service Technician

What you will get to do:

Conduct independent and collaborative lab trials and process tests in the technical center (e.g., underwater pelletizer process, vibration drying, air pelletizer) using customer and internal materials.
Prepare, monitor, and document test runs and data (throughput, pellet quality, temperature, energy consumption, equipment performance).
Support equipment setup, calibration, start-ups, and performance verification of pelletizing systems, dryers, screen changers, and related equipment.
Perform preventative maintenance, inspections, troubleshooting, and repair of mechanical and electrical components.
Execute remote diagnostics and maintenance support via phone, email, video conferencing, or remote access.
Work collaboratively with the service team to plan, schedule, and execute customer service calls, installations, upgrades, preventative maintenance, and training.
Interpret and analyze process data to provide technical insights, identify performance trends, and recommend process/design optimizations.
Lead root cause analyses of recurring issues and implement corrective or preventive actions to enhance system reliability.
Mentor and support technical and sales teams, providing guidance in system operation, maintenance practices, and safe procedures.
Maintain spare parts inventory control and coordinate parts preparation and logistics for service visits.
Contribute to technical training programs for internal teams and customers, developing materials and hands-on sessions.
Uphold safety, quality, and environmental standards in all lab and service operations.
Properly use and maintain company-provided hand tools, power tools, and diagnostic equipment.
Maintain work areas, tools, and equipment in a clean, orderly, and safe manner.
Complete required service reports, inspection forms, expense reports, and technical documentation.
Diagnose and troubleshoot equipment problems using customer descriptions and technical observations.
Establish professional, lasting, and cooperative customer relationships.
Promote the company's products and services through positive, knowledgeable interactions.
Perform other related duties as assigned.

What will make you successful:

Associate's degree, technical certification (mechanical, electrical, mechatronics, industrial maintenance), or equivalent work experience (3+ years).
Previous internship, co-op, apprenticeship, or hands-on project experience in industrial settings.
Familiarity with industrial machinery and manufacturing environments.
High-voltage, multi-phase electrical systems – demonstrated working knowledge and troubleshooting capability.
24V DC control circuits – ability to diagnose and repair.
Solid knowledge of mechanical components (bearings, shafts, motors, gearboxes, fasteners, pumps, valves, seals).
Working knowledge of electrical, pneumatic, and hydraulic systems.
Proficient use of hand tools, power tools, torque wrenches, multimeters, and precision measuring instruments.
Ability to interpret schematics, equipment manuals, and troubleshooting guides.
Solid understanding of industrial safety practices, including Lockout/Tagout (LOTO).
PLC software and programmable controllers – familiarity preferred but not required.
Good computer skills; CRM and service management software proficiency a plus.
Ability to diagnose and solve problems based on customers' non-technical descriptions and machine observations.
Self-motivated with high sense of responsibility and initiative.
Reliable with attention to accuracy and good organizational skills.
Excellent customer service and communication skills.
Ability to work independently and collaboratively in team settings.
Willingness and ability to travel (mainly in North America) up to 75% of the time.
Willingness and ability to travel to Austria for training/education.
Valid driver's license; valid or obtainable passport.
Forklift or overhead crane experience is an advantage but not required.
Physical Demands
Prolonged periods sitting, standing, and walking.
Must be able to lift up to 50 pounds at a time.
Must be able to work safely in a noisy environment.
Must be able to work in a hot environment.
Approximately 2 weeks per month at customer installations.
Approximately 1-2 weeks per month in Monroe, MI conducting lab trials and visiting customers.