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AutoLeap

Automates auto shop operations and scheduling

Product Support Specialist

Customer SupportPosted on Nov 5
Full-timeRemote in PakistanNo salary listed

About the Job

Requirements

  • Excellent written English communication skills.
  • Strong academics from a top undergraduate program.
  • One to three years of experience in technical support at a relevant technology company.
  • A proven track record of past success and role progression.
  • The ability to understand and solve technical issues.
  • The ability to multitask and prioritize between competing tasks.
  • A passion for helping customers.

Responsibilities

  • Deliver front-line customer support through live chat and calls.
  • Ensure timely responses and resolutions to all customer enquiries.
  • Escalate bugs and feature requests to the Product and Engineering teams as appropriate.
  • Troubleshoot and properly action customer enquiries.
  • Represent AutoLeap and cultivate strong customer relationships.
  • Work during North American work days and hours.

About the Company

AutoLeap

Automates auto shop operations and scheduling

AutoLeap provides a software platform for auto repair shops that streamlines operations and drives revenue. It automates scheduling, job assignment, estimates, invoices, and parts ordering, with a workboard and technician app to speed up workflows. The product includes automated marketing tools, customer feedback collection, and financial analytics, plus an online payment system, all accessible via a subscription. AutoLeap differentiates itself by combining end-to-end shop management, automation of time-consuming tasks, data-driven decision making, and features for attracting and retaining customers, aiming to increase revenue, reduce communication time, and improve profit margins.

Company size
51-200
Company stage
Series B
Total funding
$53.9M
Headquarters
Toronto, Canada
Founded
2019

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