Retail Assistant

Storytelling is, and will always be, the heart of what we do at Skydance.

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.

Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

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Your New Role

As a Retail Associate at Warner Bros. Studio Tour London, you will help create memorable experiences for visitors while supporting our evening retail operation. You will deliver excellent customer service, maintain product availability and presentation standards, and support both shopfloor and back-of-house activities through to the end of the trading day.

If you are passionate about delivering great customer service and would enjoy helping bring the world of Harry Potter to life for our visitors, we would love to hear from you. Apply now to join our Retail team.

What’s in it for you?

• £13.45 per hour

• 25 days holiday (pro-rata)

• GymPass or free access to our on-site gym

• Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content

• Staff discounts on Studio Tour tickets, retail, food and beverage

• Access to Friends and Family events

• Free on-site staff car parking

• Complimentary staff shuttle bus between Watford Junction and our Studio Tour

• Option to join our pension and healthcare schemes

Your Role Accountabilities

• Deliver friendly, knowledgeable and engaging customer service, using product knowledge and storytelling to bring the Harry Potter world to life and create memorable, personalised customer experiences.

• Work with colleagues and Team Leaders to deliver smooth day-to-day retail operations, communicating clearly, following daily priorities and supporting the team wherever needed.

• Work with pace and accuracy to replenish stock, maintain product availability and presentation standards, and support stock organisation across both shopfloor and back-of-house areas.

• Engage customers confidently, helping them find the right products and suggesting thoughtful gifts, while adapting your communication to diverse customer needs.

• Adapt quickly to changing priorities during busy trading periods, embracing new tools, processes and ways of working that improve efficiency and service.

• Champion an inclusive and welcoming experience by treating customers and colleagues with respect, care and empathy, and contributing positively to the team culture.

• Take ownership of your responsibilities, including training and development, while following health & safety, loss prevention and security procedures and maintaining high standards of behaviour, performance and attendance.

Qualifications & Experience

• A passion for delivering great customer service.

• A positive, enthusiastic and resilient attitude.

• Willingness to work across both shopfloor and back-of-house areas.

• Comfortable using tills, basic technology and following processes.

• Retail experience is helpful but not essential. Full training will be provided.

Working Pattern

This is a 16-hour contract, worked across four fixed evenings per week, with each shift lasting four hours. Your four working days will be agreed as part of your contracted working pattern and will remain the same each week.

Due to the seasonal nature of the Studio Tour, your four-hour shifts will normally be scheduled as either:

• 16:15 to 20:15, or

• 18:15 to 22:15.

You must be available to work either shift time on your four contracted days, with the applicable start time changing depending on seasonal operating requirements.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, Skydance / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Some Important Details

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.