Associate Director - Business Development

POSITION OVERVIEW

As a key member of the Commercial (CML) team, the Associate Director, Business Development, serves as a strategic role that drives revenue growth by identifying, acquiring, and developing new business opportunities while managing and expanding relationships with existing customers to maximize sales volume, increase annual revenue, and promote adoption of new products and services.

ESSENTIAL DUTIES & RESPONSIBILITIES

New Business Acquisition & Account Growth

• Identify and qualify new business opportunities through proactive prospecting, cold outreach, networking, referrals, industry events, and digital research to build a robust pipeline of potential customers
• Develop and execute targeted account acquisition strategies to convert prospects into active customers, consistently meeting or exceeding new business revenue targets
• Build and maintain strong, trust-based relationships with existing key accounts to ensure high satisfaction, retention, and long-term partnership
• Conduct regular business reviews with existing customers to understand their evolving needs, uncover additional opportunities, and position new products, services, or solutions
• Drive revenue growth within existing accounts by identifying upsell and cross-sell opportunities, increasing product/service utilization, and expanding the scope of partnerships
• Increase business with existing customers through education and demonstration of new products and services offered by the company
• Achieve or exceed assigned annual revenue quota through a balanced mix of new business wins and expansion within existing accounts

Cross-Functional Collaboration & Sales Operations

• Work closely with the Proposals Team, as well as other MTA team members to ensure excellent customer experiences (i.e. consistent communication of customer needs, timely proposal responses, RFI submissions and financial terms, etc.)
• Build relationships internally to support sales and marketing activities and execute collaborative approaches when appropriate, leading to increased sales opportunities
• Establish and maintain a consistent corporate image at all times
• Maintain accurate and up-to-date records of all prospect and customer interactions, opportunities, and forecasts in the CRM system
• Track and record account activity within Account Plans to meet customer specific annual goals

Market Intelligence & Industry Engagement

• Stay informed about industry trends, competitor activities, and customer business challenges to position the company as a strategic partner and thought leader
• Participate in trade shows, conferences, webinars, and other industry events to generate leads, strengthen brand presence, and build professional relationships

Cultural Activator & Digital Security Steward

• Exemplify and amplify MTA’s core values:  
  • 
    
    • Creatively Agile
    • Teaming with Trust
    • Talent Empowered
    • Clarity of Character
    • Service with Soul
• Sparks/spreads joy and excitement for all things MTA (i.e. culture, initiatives, products, team accomplishments, etc.).
• Commitment to DEI: Demonstrated commitment to fostering an inclusive and diverse work environment,
  including the ability to support DEI initiatives (and implement, if applicable to role), as well as promote equity and inclusivity in all aspects of executing duties and responsibilities.
• Responsible for following all MTA policies and procedures related to security controls for the protection of personal or sensitive data and all confidential information; personal and sensitive data is defined as such by GDPR: “confidential information is defined as all data, documents, or materials, in any form or medium, provided to the company that could reasonably be expected to be proprietary to a customer or sponsor; confidential information includes, but is not limited to, any information concerning or relating to the property, products, technology, business and affairs of that customer or sponsor”
• Provide recommendations for improvements of MTA security controls, when applicable
• Support company-wide compliance efforts through timely completion of all mandatory security, policies and procedure training

Other duties as assigned by MTA leadership.

REQUIREMENTS

Education, Experience & Training

• Bachelors degree in sales, marketing or business administration
• Three to five (3-5) years’ experience as a sales professional in a business development or commercial team 
• Experience within the pharmaceutical and/or meeting planning industry preferred
• Professional fluency in English
• Multilingual preferred
• Experience with Salesforce, Microsoft Windows OS and Microsoft Office Suite, especially Excel

Knowledge, Skills & Qualifications

• Excellent written and oral communication skills
• Excellent analytical, critical and abstract reasoning skills with strategic problem-solving capabilities
• Excellent organization skills and attention to detail
• High emotional intelligence and demonstrated leadership ability, team management and interpersonal skills with ability to collaborate across all levels of the organization
• Excellent public speaking and presentation skills with ability to present to senior-level and C-suite customers
• Strongly self-disciplined; thrives in a virtual team environment
• Ability to work across multiple time zones and relate to diverse cultures
• Demonstrated sound judgment and decision-making in high-pressure situations
• Openness to AI and emerging technologies; proactive interest in evaluating and implementing AI tools and automation platforms to enhance operational efficiency; ability to leverage AI-enabled analytics and systems to drive data-informed decision-making while maintaining human-centered business practices 

BENEFITS

• Employee individual group Health Insurance (100% coverage for employee, with option to add spouse and/or dependents)
• Basic Life Insurance ($50,000 coverage)
• Short- & Long-Term Disability
• Optional guaranteed issue Life Insurance
• Optional supplemental Dental / Vision Insurance
• Flexible Paid Time Off
• MTA 401K Plan (MTA will match dollar for dollar the first 3%)
• Internet reimbursement
• Remote work environment

Salary

Minimum: 100000
Maximum: 110000
Currency: USD
Pay period: Annual
Additional info: <strong>Working Conditions</strong><br /><ul><li>Home-based office setting - virtual team environment with regular use of computers, phones, and other standard office equipment; regularly sitting, standing, walking, speaking, hearing and using hands and fingers to operate office equipment</li><li>Occasional travel, attendance at in-person and virtual meetings; interactions with employees, customers or vendors</li><li>Occasional lifting or moving of office supplies, files and/or materials weighing up to 20 pounds</li><li>Extended work hours during peak seasons</li></ul>