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Travel + Leisure

Travel publication with destination guides

Reservations Sales Agent

Account ExecutiveConfirmed live in the last 24 hours
Full-timeOrlando, FL, USA

About the Job

Requirements

  • A high school diploma or GED equivalent is required.
  • Ability to work flexible shifts, including weekdays, evenings, and weekends, to meet business needs.
  • One or more years of customer service, reservations, or equivalent experience is a plus.
  • One or more years of call center experience is preferred.
  • Proficiency with Microsoft Office is preferred.
  • Sales experience is highly preferred.
  • Candidates must be from the Orlando, Florida area within 50 miles.

Responsibilities

  • Answer inbound calls from guests who purchased promotional vacation getaways.
  • Assist guests with booking travel dates, answering general questions, and confirming upcoming reservations through the central reservation system.
  • Maintain a high level of customer satisfaction and address escalated customer service issues.
  • Help deliver on arrivals, increase department revenue, and guarantee resort tour volume.
  • Retain packages and sales, sell dates, handle escalated calls, and retain business.

Desired Qualifications

  • One or more years of customer service, reservations, or equivalent experience.
  • One or more years of call center experience.
  • Proficiency with Microsoft Office.
  • Sales experience.

About the Company

Travel + Leisure

Travel publication with destination guides

Travel + Leisure provides content about travel destinations, hotels, restaurants, and the latest travel industry news, gadgets, and travel updates. It communicates through a digital magazine and website that publish articles, guides, lists, and reviews to help readers discover and plan trips. Readers explore destinations, hotels, and experiences, save favorites, and use insider tips to inform their travel choices. The brand differentiates itself with its long-standing, global coverage, expert editors, and curated rankings and recommendations that reflect real-world travel experiences. Its goal is to help people discover and plan memorable trips by offering trusted recommendations and up-to-date travel information.

Company size
1-10
Company stage
Acquired
Total funding
$100M
Headquarters
New York City, New York
Founded
1937

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