Sun King

Off-grid solar home systems provider

Customer Service Executive

Customer SupportUpdated on Nov 13

Full-timeDouala, CameroonNo salary listed

About the Job

Requirements

Have a Bachelor's degree in Customer Service Management or business-related courses such as Sales or Marketing.
Be bilingual in French and English, with fluency in written and spoken English.
Reside in Douala, Cameroon.
Be fluent in at least one local dialect, such as Pidgin, Duala, Bassa, or Bamileke.
Have no more than two years of experience in a similar role.
Have basic Microsoft Excel skills.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner while following laid-down procedures, guidelines, policies, and scripts.
Resolve product or service queries in a timely manner by identifying customer needs, clarifying information, examining causes, and expediting resolution.
Conduct product and service quality surveys with customers and record feedback from time to time.
Generate presales for the field team by screening callers and identifying potential sales opportunities.
Help collect payments by regularly contacting dormant and defaulting customers.
Build repeat sales and retention through strong customer relationships focused on customer wants and needs.
Work seamlessly with multiple sales teams and cross-functional teams.

Desired Qualifications

Experience working in a call center is an added advantage.

Location: Douala, Cameroon.

About the Role:

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, examining cause and expediting resolution;
Conducting product and service quality surveys with customers and recording feedback from time to time;
Generating presales for the field team by screening callers and identifying potential sales opportunities;
Helping with the collection of payments by regularly contacting dormant and defaulting customers;
Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
Working with multiple sales teams and cross-functional teams seamlessly;

Have a Bachelor’s Degree in Customer Service Management, or Business-related courses - Sales, Marketing
Bilingual French & English.
Have good communication skills with fluency in both written and spoken English
Reside in Douala, Cameroon
Have Fluency in both English and French (mandatory).
Are fluent in at least one local dialect (Pidgin, Duala, Bassa, Bamileke… )
Have good social skills.
Have Maximum of 2 years experience in a similar role. Experience working in a call center is an added advantage.
Have Basic Microsoft- Excel skill

About the Company

Sun King

Off-grid solar home systems provider

Sun King designs, manufactures, distributes, and finances solar home energy products for off-grid communities in Africa and Asia. Its range includes solar lanterns and solar home systems with inverters and storage that can power lights, radios, phones, and household appliances, all financed through a pay-as-you-go model with small mobile money installments after a low upfront payment. The company differentiates itself with an end-to-end approach—handling product design, manufacturing, distribution, and financing—supported by a large field-agent network and strategic acquisitions like PayGo Energy to expand into clean cooking. Its goal is to increase energy access by helping households leapfrog kerosene and unreliable grids, aiming to reach millions of homes and businesses, including over 2 million in Ethiopia by 2030.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $864.9M
Headquarters: Chicago, IL
Founded: 2008

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