Full-Time

Director of Spa and Wellness

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group

5,001-10,000 employees

Operates luxury hotels and residences globally

No salary listed

London, UK

In Person

Category
Operations & Logistics (1)
Required Skills
Marketing
Requirements
  • Leadership: Inspiring and motivating the spa team to consistently deliver exceptional guest experiences.
  • Management: Overseeing the spa’s daily operations to ensure seamless functionality and effective maintenance standards.
  • Communication: Building strong relationships with spa members and guests through active engagement and attentive listening to feedback.
  • Service Excellence: Upholding the highest standards of cleanliness, safety, and service across all spa operations.
  • Strategic Planning: Designing and executing strategic initiatives to enhance spa offerings and maximize guest satisfaction.
Responsibilities
  • To be responsible for the development of the Spa and Fitness Yearly Budget & strategy
  • To oversee and develop all Marketing Strategies for the Spa and fitness department together with Spa Operation Manager and Treatments Manager
  • To conduct annual performance reviews for all spa colleagues, while actively encouraging, coaching, and supporting the development of employee potential.
  • To be responsible to oversee the recruitment, induction, training development, appraisal and wellbeing of all spa colleagues. It is necessary to have a clear understanding of P&C rules is in accordance with the MOHG Policies
  • To be responsible for maintaining the high standard of Treatment, Service and attention to detail within the spa
Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group

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Mandarin Oriental Hotel Group operates a collection of luxury hotels, resorts, and residences around the world. Each property reflects the group’s oriental heritage and sense of place, delivering upscale accommodations and service to guests. The group’s core product is the management and operation of high-end hotels and residences; its properties typically feature refined design, premium amenities, and personalized guest experiences. The brand differentiates itself through its distinctive combination of luxury standards and oriental charm, with a focus on exceptional facilities, attentive staff, and consistent quality across locations, supported by a pipeline of new developments in desirable markets. The goal is to be widely recognized as the best global luxury hotel group by providing 21st-century luxury with oriental charm, growing through selective expansion while maximizing long-term profitability and shareholder value.

Company Size

5,001-10,000

Company Stage

Acquired

Total Funding

$214.8M

Headquarters

Hong Kong

Founded

1963

Simplify Jobs

Simplify's Take

What believers are saying

  • Jardine Matheson took Mandarin Oriental private at $4.2 billion on October 17, 2025.
  • Terrace Boulud launched March 25, 2026, boosting Hong Kong dining prestige.
  • Tatvani estate joined Exceptional Homes in 2026, expanding private luxury rentals.

What critics are saying

  • Hong Kong flagship closes June-September 2026, eliminating peak summer revenue.
  • Four Seasons erodes residences market share with superior 50+ branded homes.
  • Aman Resorts steals wellness clients via exclusive estates like Aman New York.

What makes Mandarin Oriental Hotel Group unique

  • Mandarin Oriental blends oriental heritage with luxury across 45 hotels in 28 countries.
  • Operates dual model of owned properties and management contracts for brand expansion.
  • Signature Fans membership delivers personalized legendary service worldwide.

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Benefits

Health Insurance

Wellness Program

401(k) Retirement Plan

Flexible Work Hours

Professional Development Budget

Training Programs

Employee Discounts

Company Social Events

Company News

Travel PR News
Apr 8th, 2026
Mandarin Oriental Hong Kong celebrates heritage and future with limited-time luxury suite experience before summer closure.

Mandarin Oriental Hong Kong celebrates heritage and future with limited-time luxury suite experience before summer closure. (IN SHORT) Mandarin Oriental, Hong Kong has introduced The Suite Stay, a limited-time luxury experience designed to celebrate the hotel's heritage ahead of its summer recess from June to September 2026. The curated offering includes a minimum two-night suite stay combined with signature dining experiences at Captain's Bar, The Chinnery, and The Aubrey, as well as a wellness treatment at The Mandarin Spa and personalised keepsakes. The experience highlights both the historic character and evolving identity of the iconic hotel, while The Legacy Stay provides a final themed weekend before the temporary closure. The initiative reflects Mandarin Oriental's strategy of blending tradition with renewal as it prepares for a new chapter later in the year. (PRESS RELEASE) HONG KONG, 2026-Apr-8 - /Travel PR News/ - Mandarin Oriental is inviting travellers to experience its flagship Hong Kong property in a new way, unveiling a limited-time offering that celebrates its heritage while setting the stage for its next chapter. The initiative, titled The Suite Stay, has been introduced at Mandarin Oriental, Hong Kong as a curated luxury experience available ahead of the hotel's scheduled summer recess from 1 June to 30 September 2026. Positioned as both a tribute and a transition, the experience is designed to encapsulate the essence of one of Hong Kong's most storied hospitality landmarks. Guests booking The Suite Stay will enjoy a minimum two-night stay in one of the hotel's suites, paired with a series of signature dining, wellness, and cultural experiences that reflect the property's long-standing identity. Each day begins with breakfast at The Mandarin Club, followed by a thoughtfully designed itinerary that brings together the hotel's most recognisable venues. At Captain's Bar, guests are welcomed with a signature beer served in its traditional silver tankard, evoking the venue's long association with the city's social life. A lunch for two at The Chinnery continues the journey through heritage, offering a refined, club-style setting with classic interiors and a sense of continuity that has defined the hotel for decades. In contrast, the evening experience introduces a more contemporary dimension. At The Aubrey, guests are treated to a specially curated menu alongside a bespoke cocktail, served with sweeping views over Victoria Harbour, highlighting the hotel's evolving culinary identity while maintaining its connection to place. Wellness is also a central component of the experience. A 90-minute Oriental Essence massage at The Mandarin Spa offers a restorative interlude, drawing on the brand's long-established philosophy of holistic treatments. The stay concludes with personalised keepsakes, including a signature room fragrance infused with freesia and osmanthus, as well as a custom silk fan engraved with guests' initials and stay dates, extending the sensory memory of the visit beyond departure. The Suite Stay is complemented by The Legacy Stay, a final weekend experience designed to mark the closing of this chapter before the hotel temporarily pauses operations for its seasonal refurbishment period. Together, these offerings aim to capture both nostalgia and anticipation, inviting guests to reconnect with a property that has defined luxury hospitality in Hong Kong for more than six decades. With panoramic views of Victoria Harbour, a collection of acclaimed dining venues, and a reputation built on decades of service excellence, Mandarin Oriental, Hong Kong continues to hold a distinctive place in the city's hospitality landscape. This latest initiative reflects a broader effort to honour its legacy while preparing for a refreshed future, reinforcing its position as one of Asia's most enduring luxury destinations. About Mandarin Oriental, Hong Kong The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for over 60 years, it is a much-loved address for those seeking exclusive sanctuary in the heart of the city. The hotel's spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city's skyline. A collection of ten outstanding restaurants and bars - including a Michelin-starred dining experience and the newly opened Terrace Boulud by Mandarin Oriental at Landmark Prince's - celebrates the city's vibrant culinary scene. Guests can also enjoy an exclusive club lounge, a Shanghainese-inspired holistic spa, an indoor pool, and a state-of-the-art fitness centre. Mandarin Oriental, Hong Kong is the quintessential "home away from home" for discerning leisure and business travellers alike, continuing to define the art of modern luxury in one of the world's most dynamic cities. Press Contacts: Karn Puntuhong +852 2522 0111 [email protected]

LCH Recruitment
Mar 30th, 2026
Tatvani private estate joins the Mandarin Oriental exceptional homes collection.

Tatvani private estate joins the Mandarin Oriental exceptional homes collection. Tatvani, the exclusive retreat in chiang rai, northern thailand, has been selected to join the prestigious Mandarin Oriental exceptional homes collection, a portfolio of the world's most remarkable private villas and estates. The partnership brings Tatvani into the global network of private vacation homes represented by Mandarin Oriental, among the world's most esteemed luxury hospitality brands. Exceptional Homes offers Mandarin Oriental guests access to extraordinary private vacation homes, complemented by the brand's renowned service and expert concierge support.

amNewYork
Mar 25th, 2026
Mo Lounge's Afternoon Tea walks guests through chef's pastry career amid rising tea popularity.

Mo Lounge's Afternoon Tea walks guests through chef's pastry career amid rising tea popularity. On the 35th floor of the five-star luxury hotel Mandarin Oriental, a hidden gem awaits, offering an elegant afternoon tea experience daily from noon to 4:30 p.m. Mo Lounge, a sky lobby-based restaurant located at 80 Columbus Circle, treats guests to stunning views overlooking Central Park, all while serving delicious plates of sweet delights that walk guests through a pastry chef's life journey. Get amny in your inbox! News, events, culture and more - delivered to you. The Midtown lunch service, designed and led by Executive Pastry Chef Ron Paprocki, features a diverse selection of teas sourced from the renowned Rare Tea Company. Guests can choose between a long list of black, green, white and oolong teas, as well as herbal infusions, all thoughtfully paired with a prix fixe menu. The menu begins with freshly baked ginger and butter scones, served with Devonshire cream and a strawberry rhubarb jam, before moving into the savory tea sandwiches. The four sandwiches include a Truffled Egg Salad Royale, a Cucumber and Boursin cheese, a Confit Duck Brioche and a Smoked Salmon with Watercress butter. Finally, the main highlight arrives, a line of pastries that takes guests through Paprocki's pastry career, beginning with a crisp, caramelized Almond Florentine topped with a Luxardo cherry. Paprocki, who was born and raised in Rochester, had his first apprenticeship for pastries in Germany. "The first thing an apprentice would do would be to make Florentine," Paprocki said. "So this little disc really speaks volumes for me. It's a good reflection of where I came from." The treat is made with the best ingredients Paprocki could find, including locally sourced honey from Queens, cream from Battenkill Creamery and Burlap & Barrel cinnamon. The following pastries in the lineup also have a similar story. The Fraisier, also known as a French strawberry cake, was something that Paprocki had made when he was an Executive Pastry Chef at the Gordon Ramsay at London NYC, a two-michelin-starred restaurant in Midtown's The London Hotel from 2006 to 2014. Following these two desserts is a Passion Fruit Choux, one of Paprocki's favorites due to his love of acidity in pastries, and a Yuzu-Match Tart. The meal ends with a rich 85% Dark Chocolate Layered Ganache Cake that takes Paprocki straight back into his childhood. "It's something that evokes my childhood, when my mom would always make chocolate cake for my two sisters and [me]," Paprocki said. "This is a plate of favorites." Mo Lounge's current Afternoon Tea menu, which was launched in January, comes at a time when the consumption of tea is on the rise in the U.S., especially among younger generations such as Millenials, according to the Tea Association of the U.S. At the same time, a 2025 Gallup poll has shown that only 54% of American adults drink alcohol, which is a record-low since 1939. Tea has been cited as the most consumed beverage in the world behind water, according to the association, but is often considered less popular than coffee in the U.S. However, a study done by Toast POS in 2024 claims that tea is more popular than coffee in 31 states, especially in Southern states. In 2022, the U.S. imported $508 million worth of tea, which is approximately $350 million more than in 1992, according to Census Bureau data. A study from the National Library of Medicine shows that drinking tea also has a range of health benefits, such as boosting metabolism and strengthening the immune system. The tea menu at Mo Lounge will soon be changing for the spring season, as Paprocki looks forward to creating more dishes incorporating seasonal fruits as the weather begins to warm. Afternoon Tea at the Mo Lounge is priced at $135 per person, with vegan and children's menus also available. Reservations can be made online at MO Lounge: Central Park Dining | Mandarin Oriental, New York.

NZ Business Traveller
Mar 24th, 2026
Mandarin Oriental, Hong Kong unveils Terrace Boulud as daniel Boulud makes Hong Kong debut.

Mandarin Oriental, Hong Kong unveils Terrace Boulud as daniel Boulud makes Hong Kong debut. * March 25, 2026 Mandarin Oriental, Hong Kong has officially unveiled Terrace Boulud by Mandarin Oriental, introducing the first Hong Kong restaurant from internationally acclaimed chef daniel Boulud. Located on the 25th floor of Landmark Prince's and directly linked to Mandarin Oriental, Hong Kong, the rooftop French brasserie extends the hotel's dining footprint beyond the walls of its flagship property for the first time. The new venue pairs sweeping views across Victoria Harbour and Central's skyline with a concept that brings together French art de vivre and Hong Kong's contemporary energy. The restaurant was officially launched on 12 March with a ribbon-cutting ceremony attended by invited guests, media and loyal patrons, offering an early look at what Mandarin Oriental described as the next era of experiences to come as its renovation programme continues. For Boulud, the opening represents a long-held ambition to establish a presence in Hong Kong. "Opening Terrace Boulud in Hong Kong is a meaningful milestone. For many years in New York, I have welcomed guests from Hong Kong who dine with us regularly, so to now cook in their city feels very special," he said. "I first experienced Hong Kong in mid 80's and was captivated by its vibrant food culture. It has long been a wish to open a restaurant here. I'm grateful to work alongside our CEO, Sébastien Silvestri, whose leadership helped bring this vision to life. Together with Mandarin Oriental and our design partners at Malherbe Paris, we've created a restaurant that reflects the elegance of the Boulud tradition while embracing the dynamic spirit of Hong Kong." Terrace Boulud's menu is shaped around Boulud's four culinary muses: La Tradition, La Saison, Le Potager and Le Voyage. The offering reinterprets classic French brasserie dining through a contemporary lens, while drawing on regional produce and broader culinary influences. During its soft-opening phase, the restaurant is serving dinner alongside bar snacks and drinks on the terrace, with full lunch and dinner service to begin from mid-April. Afternoon tea will be introduced at a later stage. The food and beverage programme will include an à la carte menu, an extensive wine list, inventive cocktails and curated brews, while the terrace is designed to move easily from aperitifs to late-evening dining against the city skyline. Designed by Malherbe Paris, the interiors take inspiration from the golden age of French brasseries and the romance of luxury rail travel. Curved woodwork, hand-crafted finishes and layered lighting create a warm, immersive setting, while references to local craftsmanship and Hong Kong's harbourfront help anchor the restaurant in its destination.

The MAIA Collection
Mar 24th, 2026
Pause & play: mo Downtown.

Pause & play: mo Downtown. March 24, 2026. Redefining how the city unwinds, Mandarin Oriental Downtown, Dubai presents a series of staycation and day experiences to elevate time spent in the city. From indulgent staycations to sun-soaked day escapes and holistic treatments at The Spa, each offering invites guests to slow down and savour a more intentional pace. 1. An Elevated Staycation: A Meaningful Pause For residents craving a local reset, the hotel's A Meaningful Pause staycation package blends urban luxury with thoughtful touches designed to switch off and unwind. Enjoy 20% off the best available stay rate across the sleek rooms, alongside flexible perks including early check-in from 12pm and late check-out until 4pm - perfect for maximizing relaxation. Guests are welcomed with a complimentary room upgrade (subject to availability), daily breakfast, and added indulgences such as 20% savings on spa treatments and dining experiences. The experience extends beyond Downtown Dubai with exclusive beach access at Mandarin Oriental Jumeira Dubai, offering the best of both city and seaside escapes. This offer is valid until 31 August 2026. 2. The Ultimate Daycation Escape: The Mandarin Pass For a wellness-led daycation, The Mandarin Pass delivers a seamless blend of pool-side relaxation and leisure, complemented with dining and spa credit. Guests will enjoy a Superior or Deluxe Room from 9am - 6pm, with full access to wellness facilities, including the sauna, steam room and fitness centre, before unwinding poolside at Noia by the Pool with cistyscape views. Designed with families in mind, the experience also includes complimentary Kids Club access and free entry for children under 12. The Mandarin Pass is priced at AED 1200 per couple, with AED 400 credit per person, fully redeemable on food and beverages - ideal for a leisurely lunch or refreshing drinks in a serene setting... 3. The Sunset Ritual at Noia by the Pool As the afternoon gently transitions into evening, the atmosphere shifts into Sundown at Noia by the Pool - a golden-hour ritual running from 5pm - 7pm. Guests can savour Aegean-inspired small plates and Mediterranean cocktails, all while enjoying 30% savings on selected menu items, set against the soft glow of sunset and serene poolside views. Dining delights include a curated selection of Aegean-inspired plates - from oysters and mezze to chicken souvlaki, zucchini balls and truffle potatoes - paired with Greek wines and Mediterranean cocktails, including the Athenian Spritz and Kumquat Margarita. 4. Next-Gen Wellness: Bespoke Treatments Targeting Skin, Sleep and Holistic Wellbeing At Mandarin Oriental Downtown Dubai, spa and wellness goes beyond relaxation, offering results-driven treatments that merge science, innovation and holistic healing. For advanced skincare, the global exclusive Reparative Longevity Facial by 111SKIN delivers a 90-minute, clinically inspired treatment designed to strengthen and future-proof the skin. Powered by the brand's proprietary NAC Y[2](TM) complex, the treatment works to combat inflammation, environmental stress and premature ageing, while improving elasticity, hydration and overall luminosity - making it ideal for urban lifestyles. Complementing this is the Rest & Restore Deep Sleep ritual, a 75-minute full-body experience crafted to calm the nervous system and promote restorative sleep. Through slow, rhythmic massage, sound therapy and craniosacral techniques, the treatment gently releases tension and encourages deep relaxation, leaving guests feeling grounded, rebalanced and fully restored. Guests can also make use of The Spa's impressive facilities including the vitality pools, experience shower, and trepidarium loungers and fitness centre for the ultimate mind and body experience. Together, these leisurely experiences offer offers a refined take on modern luxury - one that invites guests to pause, indulge and reconnect at their own pace in the heart of the city. For reservations, please visit: www.mandarinoriental.com/dubai/downtown or call +97147778888 Instagram: @mo_downtowndubai