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Mercier Consultancy Group

Swedish Speaking Rent-a-Car Consultant

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Bulgaria

About the Job

Requirements

  • Native or fluent Swedish, spoken and written.
  • A valid EU passport is mandatory.
  • Proven experience in customer service, ideally within the travel or hospitality industry.
  • Strong proficiency in English for inter-office communication.
  • A proactive approach to problem-solving.
  • Interest in pursuing long-term work abroad in Swedish-speaking roles.

Responsibilities

  • Manage end-to-end vehicle rental inquiries for Swedish-speaking customers in the travel sector.
  • Provide guidance on vehicle selection, rental terms, and travel insurance options.
  • Coordinate logistics and reservation modifications.
  • Resolve customer queries and ensure service satisfaction.
  • Maintain accurate records of rental contracts and customer interactions in a digital database.
  • Advise clients on regional travel regulations and vehicle safety standards.
  • Collaborate with international team members to streamline rental processes and improve customer loyalty.

Desired Qualifications

  • Customer service experience within the travel or hospitality industry is ideal.

About the Company

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