Merchant Services Relationship Manager - Executive Director

Lead and grow a team that supports some of our most complex merchant relationships. In this role, you will coach relationship managers, shape client strategy, and drive measurable outcomes. You will work in a fast-moving environment where your leadership and commercial judgment help clients optimize their payments. You will have opportunities to partner broadly across the firm and influence how we deliver for clients. If you enjoy developing talent while solving sophisticated client needs, we’d like to meet you.

Job summary

As a Merchant Services Relationship Manager - Executive Director in Merchant Services, you will lead a team of relationship managers who each own a portfolio of large corporate clients. You will set direction, coach performance, and help your team deliver strong client outcomes and retention. You will drive payments optimization strategies and partner across stakeholder groups to support business growth. You will contribute to a culture of collaboration, accountability, and continuous improvement.

Job responsibilities

• Lead, mentor, and develop a team of relationship managers, empowering them to deliver exceptional service and results across their individual client portfolios.

• Set clear performance expectations, provide regular feedback, and support professional development to build a high-performing team culture.

• Oversee team portfolio management, ensuring accurate reporting, diligent database maintenance, and achievement of business objectives.

• Foster collaboration and knowledge sharing within the team and across partner groups, driving best practices and innovative solutions.

• Support relationship managers in complex negotiations, client retention strategies, and consulting engagements with key decision-makers.

• Contribute to strategic direction by identifying opportunities for cross-team collaboration and process improvement.

• Partner with internal departments and business partners to deliver high-quality client support and maintain a unified approach to account management.

• Champion process improvements and new product offerings, supporting both team and organizational goals.

• Ensure the team is equipped with the latest industry knowledge and educational resources to stay ahead of trends and deliver maximum client value.

Required qualifications, capabilities, and skills

• 8+ years of experience in relationship management or sales, with an emphasis on contract negotiation and team leadership.

• Demonstrated ability to lead, develop, and motivate teams to achieve ambitious goals.

• Proven strategic thinking and execution skills, with experience managing complex projects and portfolios.

• Experience supporting senior client stakeholders within large, complex organizations.

• Strong collaboration and influencing skills, with a track record of building partnerships across stakeholder groups and contributing to organizational success.

• In-depth knowledge of payment processing, acquiring, and/or merchant services.

• Proficiency with common business software, including word processing, spreadsheets, and databases.

• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively.

• Strong time-management skills, with the ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadlines.

• Active engagement in recognized payments and treasury industry associations.

• Willingness and ability to travel nationally up to 30% annually.

Preferred qualifications, capabilities, and skills

• Master of Business Administration (MBA).

• Expertise in specialized industries such as financial institutions, financial technology, billers, and other payments industry verticals.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.