Service Contract Manager
About the job
- Experience in service management, contract management, maintenance management, operations management, or similar customer-facing environments.
- Experience in customer-facing roles within service, contract management, operations, technical services, facility management, industrial services, account management, or similar business-to-business environments.
- Experience working with subcontractors and external service providers.
- Good understanding of service delivery, customer operations, and business environments.
- Financial and commercial awareness.
- Ability to analyze operational and financial key performance indicators.
- Strong project and stakeholder management skills.
- Excellent communication and relationship-building skills.
- Strong customer focus.
- Business-oriented mindset.
- Entrepreneurial mindset with the ability to recognize opportunities, challenge the status quo, and drive business growth.
- Leadership through influence.
- Structured and analytical thinking.
- Strong problem-solving capabilities.
- Ability to operate effectively in a dynamic and multidisciplinary environment.
- Fluency in Italian.
- Professional English proficiency.
- Willingness to travel regularly throughout Italy.
- Availability for occasional international travel and collaboration with teams outside Italy.
- Act as the primary customer, contractual, and business point of contact for assigned customers.
- Build and maintain strong customer relationships at operational and management levels.
- Manage stakeholders at different organizational levels within the customer organization and Vanderlande, ensuring alignment on priorities, performance, and business objectives.
- Lead customer review meetings and performance discussions.
- Prepare and present regular operational, contractual, and financial performance reports to customers and internal stakeholders.
- Manage customer escalations, contractual issues, and special customer requests, coordinating internal stakeholders as required.
- Ensure alignment between customer expectations and contractual deliverables.
- Own the performance and contractual scope of assigned service contracts, ensuring compliance with agreed service levels, contractual commitments, and customer expectations.
- Plan and coordinate maintenance activities included in assigned service contracts with the Service Operations Team Leader and operational teams.
- Monitor contractual activities, customer requests, and agreed action plans, ensuring timely follow-up and closure.
- Monitor compliance with contractual obligations, service-level agreements, and performance targets.
- Identify contractual risks and drive mitigation actions.
- Coordinate contract renewals, amendments, and scope changes.
- Support development of a qualified network of suppliers, subcontractors, and service partners, contributing to supplier selection, commercial negotiations, and performance management.
- Ensure contractual governance and reporting requirements are met.
- Coordinate service providers, subcontractors, and external partners involved in contractual service delivery.
- Define, monitor, and continuously improve contract-related key performance indicators and service performance indicators.
- Use computerized maintenance management systems and other company systems to monitor contractual compliance, track customer requests, manage service performance data, and support contract governance.
- Monitor spare-parts requirements and inventory-related risks, coordinating with Operations, Supply Chain, Procurement, and customers to ensure critical materials are available.
- Monitor contract profitability, operational costs, and financial performance.
- Analyze financial and operational key performance indicators.
- Support budgeting, forecasting, and business-planning activities.
- Develop corrective actions to address performance deviations.
- Support preparation of business cases and investment proposals.
- Identify opportunities for contract expansion, modernization projects, lifecycle services, and additional service offerings.
- Actively support contract retention and renewal activities by coordinating commercial, contractual, and operational inputs.
- Work with Sales, Project Management, and Service teams to maximize customer value.
- Contribute to customer retention and long-term business growth.
- Maintain face-to-face customer engagement through site visits, business reviews, and proactive follow-up.
- Manage small and medium-sized service-related projects and RMR activities when needed.
- Coordinate stakeholders, planning, budgets, risks, and customer communication.
- Drive continuous improvement initiatives across assigned contracts.
- Support implementation of standardized service processes and best practices.
- Promote a strong safety culture.
- Support compliance with company policies, customer requirements, and applicable regulations.
- Participate in site audits and improvement initiatives as required.
- Experience in intralogistics, airport systems, industrial automation, or material handling.
- Contract management experience.
- Experience in customer development, service sales, contract renewals, aftermarket services, or account growth activities.
About the company
Vanderlande Industries designs and builds automated logistics systems for baggage handling, parcel sorting, and warehouse inventory management. Its products include conveyors, sortation equipment, and automated material handling systems used by airports, parcel and e-commerce companies. The systems work by moving, sorting, and tracking items through large, integrated conveyors and robotic equipment to automate the flow of bags, parcels, and goods across logistic hubs and airports. Vanderlande differentiates itself through its focus on large-scale, end-to-end airport and warehouse automation, backed by decades of experience and integration with Toyota Industries Corporation, which provides global scale and backing for automated logistics solutions. The company’s goal is to enable efficient, reliable, and scalable movement of people and goods by delivering turnkey automation systems that optimize baggage handling, sorting accuracy, and overall throughput in high-volume environments.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Veghel, Netherlands
Founded
1949
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Simplify's Take
What believers are saying
- DHL Express Germany chose SPOX for Cologne on October 21, 2025.
- Copenhagen Airport ordered 20 automated screening lanes, expanding airport security revenue.
- Kmart selected Vanderlande for Moorebank, proving warehouse automation wins outside airports.
What critics are saying
- Beumer sued EU regulators on July 24, 2026, prolonging Siemens Logistics scrutiny.
- DHL Cologne’s September 2026 SPOX go-live creates execution risk on a flagship reference.
- Dematic, Swisslog, and Beumer pressure margins as customers compare automation vendors aggressively.
What makes Vanderlande Industries unique
- Vanderlande’s 600-airport installed base makes baggage automation switching costs brutal.
- SPOX and PARCELTRAX combine high-throughput sorting with compact, modular parcel handling.
- Pune Innovation Centre deepens engineering capacity across airports, warehousing, and parcels.
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Benefits
Health Insurance
Paid Vacation
Unlimited Paid Time Off
Hybrid Work Options
Flexible Work Hours
Professional Development Budget
Company News
Vanderlande showcases SPOX, PARCELTRAX and predictive maintenance. At Parcel+Post Expo 2026, Vanderlande will provide a combined demonstration of two of its most innovative sorting solutions - SPOX and PARCELTRAX - alongside insights into the impact of predictive maintenance. The demonstration illustrates how parcels move through key processing stages and how each solution contributes to optimized throughput and overall operational efficiency. SPOX is Vanderlande's revolutionary next-generation line sorter, combining multiple sortation capabilities within a single system. It delivers high-capacity sortation within a compact, sustainable and flexible design, capable of handling a broad range of parcel types, from envelopes and polybags to large boxes. SPOX is designed to adapt to complex facility layouts and features intelligent carriers with independent shoe control, ensuring uninterrupted operations and minimizing downtime. PARCELTRAX is Vanderlande's auto consolidated bagging system for small parcel handling. This solution is designed to fit underneath existing sorters and can handle any type of small parcel bag. Its scalability means that PARCELTRAX can be installed on any number of chutes and provides continuous performance, even if an individual chute or section of rail requires maintenance. As it automates manual and repetitive tasks, PARCELTRAX also increases sorting capacity, allows for better use of resources and improves working conditions. Vanderlande will also showcase how predictive maintenance enhances operational performance. By leveraging real-time data and advanced analytics, this solution enables operators to anticipate potential equipment issues before they lead to disruptions. This proactive approach helps reduce unplanned downtime, optimize maintenance planning, and extend asset lifespan, contributing to reliable and cost-efficient operations.
Logistics automation co Vanderlande opens India Innovation Centre in Pune. Vanderlande India is the company's second-largest technology hub globally. Vanderlande, a logistics process automation company, has inaugurated its India Innovation Centre in Pune, with a focus on India's engineering, innovation, and technology talent ecosystem. The new centre will serve as a collaborative hub for developing next-generation automation solutions across warehousing, airports, and parcel operations for Vanderlande's global customers.
Vanderlande wins contract to supply SPOX sorter for DHL Express facility in Cologne. DHL Express Germany has awarded Vanderlande a contract to provide automation solutions - including the SPOX sorter - for its new facility in Cologne. The agreement was signed on October 21 at Parcel+Post Expo 2025 in Amsterdam. This will be the first time this sorter has been installed at a DHL facility. Able to sort 6,000 items per hour, SPOX will allow DHL Express Germany to handle a mixed flow of regular and small parcels in the Cologne facility - including those as thin as 5mm. The sorter has been designed and built with sustainability in mind. When components wear out, they can be refurbished and then reintegrated into the system. In addition to the sorter, Vanderlande will provide two chutes, nine truck outfeeds and three van lines. It will also implement its PACE Sort sortation control software. This delivers secure host integration and advanced sortation logic to help manage complex parcel flows. It will reportedly be the first time this software has been installed at a greenfield site for DHL Express. "This contract win reflects DHL's trust in Vanderlande and shows the strength of our longstanding partnership," said Markus Ehrmann, executive managing director of Vanderlande. "We're delighted to be installing SPOX, our unique sorting solution that has been manufactured according to the principles of circularity, and that provides customers with improved flexibility and accuracy." "Vanderlande's solution will allow us to handle the parcel flow with increased efficiency, along with the ability to sort a diverse range of items," added Christian Knieps, director of engineering at DHL Express Germany. "As ever, our team will be working closely with Vanderlande through the installation phase to ensure a seamless integration before go-live, which is set for September 2026."
Vanderlande has been selected by Kmart to automate its new logistics facility at the Moorebank Intermodal Precinct in Sydney.
Copenhagen Airport has awarded Vanderlande a contract to deliver 20 automated screening lanes with central image processing as part of a major revamp of its passenger checkpoint process.