Operations Lead

Why Faculty?

We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.

We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.

Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.

AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.

About the role

As a leader of the operations team you will be responsible for establishing and growing key business processes, strategy, operational leadership and the embedding of Faculty culture and practices in new expansion markets. Your experience will be key in establishing the business support frameworks that allow Faculty to provide global leading services to our clients.

Australia is a rapidly growing and key strategic market for Faculty. Working closely with senior leadership you will facilitate the solutions to challenges and enable the top tier delivery Faculty is renowned for.

What you'll be doing:

• Lead market launch operations, designing the central functions operating model and partnering closely with Faculty UK and local partners to ensure cross-entity alignment.

• Hire and scale an agile in-country operations team, determining the optimal split between internal roles, global team support, and partner outsourcing.

• Drive the local office strategy, managing partner coordination during the setup phase and securing a dedicated office space as local teams expand.

• Coordinate in-country operations across key central functions (People, Finance, Marketing, Legal, Security, and IT), managing specialist team members.

• Directly steer critical operational areas during the agile ramp-up phase, including HR/Talent, local marketing support, and project staffing.

• Serve as a core member of the Country Leadership Team, defining the local team's culture and strategic direction in alignment with existing Faculty principles.

• Champion Faculty’s vision, mission, and core principles across the organization, ensuring strong adherence to global ethics policies and standards.

Who we're looking for:

• You bring strong strategic operational leadership, with proven experience designing scalable operating models, establishing local legal and office infrastructures, and managing key external service providers

• You are an authentic champion of company culture and ethics stewardship, dedicated to instilling Faculty’s mission, vision, and principles within a fast-growing local team

• You excel at stakeholder management across complex, matrixed environments, acting as a trusted operational bridge between central HQ (Faculty UK) and local expansion operations

• You exhibit a people-first leadership mindset focused on talent development, skilled at coaching, unblocking, and mentoring local talent to take on broader ownership as the team scales

Our interview process

Talent Team Screen (30 minutes)

Introduction to the team (30 minutes)

Presentation Task (60 minutes)

Cultural Conversation (30 minutes)

Our Recruitment Ethos

We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.

If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.

A note on AI: we're happy for you to use it for research and interview prep, but please don't use it to generate answers during live interviews. We also use an AI note-taker (Metaview) in interviews so interviewers can stay present (which you can opt out of just let us know,) and every application is reviewed by a human, never decided by AI.