After Sales Service Manager

Job Description

• Proactively identify and develop new after-sales opportunities within existing and target accounts, taking a hunter mentality to uncover customer needs, create demand and generate incremental service and modernization business.
• Build and maintain trusted, long-term relationships with customers at all organizational levels, from operational contacts to senior decision-makers, acting as a credible and persistent partner throughout the sales cycle.
• Take ownership of opportunities from initial prospecting through negotiation and contract closure, using a consultative and tenacious approach to overcome objections and turn customer needs into tangible sales opportunities.
• Prepare, offers in SAP and follow-up quotations to secure orders.
• Maintain accurate opportunity records, clear action plans and reliable monthly/quarterly/yearly forecasts in the CRM system.
• Negotiate service contract terms and ensure closure of contract
• Spend over 60% of your time in direct customer engagement in the field.

Qualifications

• At least 5 years’ experience in after sales service management,
• Experience in the packaging industry, or from similar capital equipment manufacturers
• Demonstrable track record of proactively winning new service business, expanding existing customer accounts and achieving measurable sales growth.
• Self-motivated and resilient sales professional who actively seeks opportunities rather than waiting for inbound enquiries, and who consistently follows through until business is secured.

Additional Information

We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged. Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:

• Competitive salary
• 25 days holiday per year + public holidays increasing to 28 after 5 years’ service
• Christmas shutdown period
• Simply Health Medical Cashback plan
• Pension Scheme with Aviva; ER contribution 4%, EE contribution 5% (min)
• Life Assurance benefit of  7 x annual salary (Provided by Yu-Life)
• Cycle to work/Tech Scheme (once passed probation)
• Discretionary company bonus scheme linked to company performance

To ensure the protection of your personal data, we kindly ask you to apply exclusively through our online applicant management system — we're unable to consider applications sent by email or post.

To ensure the protection of your personal data, we kindly ask you to apply exclusively through our online applicant management system — we're unable to consider applications sent by email or post.