Housing Client Relationship Manager

Introduction


Overview

We have an exciting opportunity for an experienced Account Manager to join our growing Housing Division based in our Chelmsford office.

This role is ideal for someone with a strong background in commercial insurance, particularly across mid-corporate to large risk clients, who is confident in managing client relationships, navigating the market, and delivering a first-class service.

You’ll bring proven expertise in broking, negotiation, and market awareness, alongside a deep understanding of client service excellence and regulatory compliance. You’ll be responsible for ensuring service delivery meets both company standards and FCA requirements, while adding real value to a diverse client portfolio.

Our Housing team is a fast-paced, collaborative environment, where knowledge sharing and teamwork are key. If you enjoy building relationships, solving problems, and working in a dynamic setting, we’d love to hear

How you'll make an impact

As an Account Manager, you’ll play a pivotal role in supporting Account Directors and servicing a portfolio of Housing clients, working closely with colleagues across Broking, Claims and Accounts.

Key responsibilities include:

• Managing the end-to-end renewal process, including preparing submissions and gathering accurate risk information
• Obtaining and negotiating renewal terms, exploring alternative markets, and supporting client presentations
• Preparing and issuing renewal and mid-term documentation in collaboration with internal teams
• Producing risk presentations, reviewing quotations, and comparing cover to deliver the best outcomes for clients
• Ensuring all client data is accurate, compliant and recorded on internal systems
• Supporting the delivery of PRISM requirements and maintaining clear audit trails
• Liaising with insurers and internal stakeholders to resolve queries and secure favourable terms
• Managing policy lifecycle activity – from placement through to documentation and post-placement follow-up
• Handling client queries efficiently and professionally, always ensuring a high standard of service
• Supporting credit control and account queries, ensuring timely resolution and escalation where needed

About You

We’re looking for someone who can demonstrate:

• Strong experience in commercial/corporate insurance account management
• Confidence dealing with mid-corporate and large, complex risks
• A proactive and client-focused approach, with excellent relationship management skills
• Proven ability to prioritise workloads and meet deadlines in a regulated environment
• Solid understanding of insurance products, markets (including Lloyd’s/London Market) and risk principles
• High attention to detail, with a strong focus on accuracy and compliance
• Experience working to SLA targets and performance metrics
• Excellent communication, negotiation and analytical skills
• A collaborative mindset and willingness to support wider team objectives
• Holding or working towards a CII qualification (Cert CII / Dip CII / ACII)
• GCSEs (or equivalent) including Maths and English
• Strong MS Office skills
• Full eligibility to work in the UK
• Flexibility to attend client meetings (in person or via Teams)

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)