Senior Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over.

About the role

This position is accountable for booking individual, group business and MICE on an established base of the top producing key accounts and for managing / converting high potential key prospects to meet with and excel the forecasted occupancy, budgeted average rate and revenue. 

该职位负责预定个人，团队业务和会议，以满足超预期的入住率，平均预算率和收入。  

What you will do

Manage customer database mailing list and ensure it updated constantly. 
Maintain existing business and develop new accounts. 
Maintain good business relationship with all producers. 
Closely observe matters pertaining to competition (situation, prices, services etc.) offered on a regular basis - daily and give the updated feedback to DOS. 
At all times, promote a positive image of the hotel in all forms of contact. 
Provide after-sales service and in particular to ensure all guests complaints brought to management’s attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed, investigated and follow-up action is initiated. 

管理客户数据邮件列表，并确保其不断更新。 
维护现有业务并开发新客户。 
与所有生产商保持良好的业务关系。
密切观察相关的竞争（情况，价格，服务等），提供每天定期的基本情况并更新反馈给销售总监。   
在任何时候，以任何的联系形式积极推广酒店形象。 
提供售后服务，特别是确保所有客人的投诉被管理层关注，并与各部门沟通，如果有必要要适当处理。确保所有投诉被审查，调查和跟进行动。  

What you bring

Minimum of 2 of experience in sales management of the same position, preferably in luxury hotel brand 
Require a strong understanding of overall hotel business, Ability to study. 
Strong oral and written communication skills, Ability to communicate at all levels.
Ability to train and develop new team members, Computer skills .

至少两年以上的同岗位销售管理经验，有豪华酒店品牌管理经验优先。  
需要一个强大的酒店业务的管理的理解力，学习能力。    
较强的口头与书面表达能力，各级沟通能力。    
培训和发展新的成员能力，以及计算机技能。 

What we offer: 

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Employee Discount for stays at any Four Seasons worldwide

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

具有竞争力的薪资、工资以及全面的福利

优质的培训与发展机会

在全球所有四季酒店住宿可享受员工折扣

员工制服可享受免费干洗服务

免费员工餐

/VE