Front Office Shift Leader

“World-class service is not built on a building alone. It is built on people - our brilliant Hosts.” 
Mr. Bill Marriott - First Host and General Manager 

To strengthen our Front Office team, we are looking for a Front Office Shift Leader (m/f/d) to join us immediately or by mutual agreement

What we are looking for: 

• Completed vocational training in the hospitality industry 

• Solid professional experience at the Front Desk; initial experience in shift leadership is an advantage 

• Passion for delivering excellent guest service and working with people 

• Positive attitude and open, professional communication skills 

• Very good German and good English language skills 

• Experience with OPERA and common Microsoft Office applications is desirable 

• Ability to lead and motivate the team responsibly during shifts 

Your responsibilities: 

• Welcoming, assisting, and advising our international guests 

• Handling guest check-in and check-out procedures 

• Receiving and forwarding telephone calls 

• Preparing VIP arrivals and maintaining guest loyalty profiles 

• Managing guest feedback in both German and English 

• Professionally handling guest requests and complaints 

• Ensuring smooth Front Desk and At Your Service operations 

• Coordinating and supporting team members and trainees during shifts 

• Ensuring compliance with service, quality, and company standards 

• Taking on leadership responsibilities within the daily operational business 

What we offer: 

• Comprehensive onboarding at the start of your employment 

• A pleasant working environment with international colleagues 

• Holiday and Christmas bonuses in accordance with the collective bargaining agreement 

• Annual performance-based salary increases subject to qualifying length of service 

• Meals provided in our in-house staff restaurant, "Meet & Eat" 

• Recognition programs for outstanding performance, such as "Employee of the Month," including corresponding rewards 

• Free use of our underground parking garage 

• Access to our internal digital learning platform with more than 5,000 training courses, as well as development opportunities through our academies and support for external training programs 

• Free uniforms and uniform cleaning service 

• Opportunities to participate in social responsibility and community projects