Guest Service Associate
IHG
Guest Service Associate
IHG
Global hotel company
Job Overview
To process guest/agents room booking requests in line with IHG brand standard guidelines.
At Holiday Inn, we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.
Duties and Responsibilities
Maintains a regular pattern of sales calls and ensures no calls are left unanswered when received through our Automatic Call Distribution system (ACD).
Record and process reservations made by phone/fax/email, website and GDS.
Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region.
Maintain knowledge of special rates/ offers/ promotions.
Maintain high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence.
Maintain high Signature test call scores.
Process amendments to reservations such as extensions, early departures, etc., based on availability and strategies
Qualifications and Requirements
Should have a diploma/degree in hotel management from a recognised institute.
IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.
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