Guest Service Associate - Reservations

Job Overview

To process guest/agents room booking requests in line with IHG brand standard guidelines.

At Holiday Inn, we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. 

• Maintains a regular pattern of sales calls and ensures no calls are left unanswered when received through our Automatic Call Distribution system (ACD).

•  Record and process reservations made by phone/fax/email, website and GDS.

•  Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region.

• Maintain knowledge of special rates/ offers/ promotions.

• Maintain high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence.

• Maintain high Signature test call scores.

• Process amendments to reservations such as extensions, early departures, etc., based on availability and strategies

Should have a diploma/degree in hotel management from a recognised institute.