Site Reliability Engineer - Multiple Teams

Site Reliability Engineer, #1130

Application Monitoring • Production Support • Incident Management • Splunk • AppDynamics • ITIL • Root Cause Analysis • System Reliability • CBP/DHS

Location: Ashburn, VA | Onsite, 5 days per week

Shifts:

3:00 PM - 11:00 PM Sun thru Thurs

3:00 PM - 11:00 PM Tues thru Sat

11:00 PM - 7:00 AM Sun thru Thurs

11:00 PM - 7:00 AM Tues thru Sat

Flexibility to support alternate shifts when coverage is needed is required.

Clearance: U.S. Citizenship is required. Must possess a current CBP Public Trust, DHS clearance, or active Top Secret clearance with a background investigation completed within the past three years.

Dev Technology Group is looking for a Site Reliability Engineer to join our mission-focused team supporting critical applications for U.S. Customs and Border Protection (CBP). In this role, you'll help keep essential systems running smoothly through proactive monitoring, incident response, troubleshooting, and coordination with technical support teams.

You'll be part of a collaborative team responsible for monitoring applications around the clock, identifying potential disruptions before they become larger issues, and helping maintain the reliability of systems that support important government operations. We're looking for someone who enjoys solving problems, can manage multiple priorities, and remains focused when responding to time-sensitive technical issues.

What You'll Be Doing:

• Monitor mission-critical applications and systems to identify performance issues, service disruptions, and potential outages before they impact operations.

• Respond to system alerts, troubleshoot incidents, assess severity, and coordinate timely resolution with application, infrastructure, and network support teams.

• Support the Passenger Services Program Directorate's (PSPD) suite of customer-facing applications, helping maintain system availability and performance.

• Track, document, and update incidents, including business impact, root cause, corrective actions, and resolution status.

• Monitor production changes, scheduled maintenance, and system outages, escalating unexpected issues and verifying application functionality following changes.

• Work with technical teams and government stakeholders to communicate system health, performance trends, and emerging concerns.

• Support established Service Level Agreements (SLAs) through timely incident response, escalation, and follow-up.

• Analyze application dependencies and monitoring data to identify recurring issues and opportunities for improved system reliability.

• Assist with root cause analysis (RCA), incident reviews, and recommendations to prevent future disruptions.

• Prepare daily system health updates, executive reports, and monthly program review materials.

• Help incorporate new applications into monitoring processes and recommend improvements to tools, procedures, and documentation.

• Collaborate with project managers, technical leads, and government personnel to ensure consistent communication and reliable operational support.

Required Education, Experience, and Skills:

• 5+ years of experience supporting IT systems, including troubleshooting, application maintenance, system monitoring, or network operations.

• Strong understanding of ITIL principles and experience applying IT service management practices in an operational environment.

• Hands-on experience with automated monitoring and performance management tools such as Splunk, AppDynamics, Auto Ops, or similar platforms.

• Experience identifying, investigating, documenting, and escalating application or infrastructure incidents.

• Ability to manage multiple systems and priorities while responding effectively to time-sensitive technical issues.

• Strong written and verbal communication skills, including the ability to communicate technical issues clearly to both technical and nontechnical stakeholders.

• Ability to work independently while collaborating effectively with application, infrastructure, and operations teams.

• Availability to work the designated shift schedule onsite in Ashburn, VA, with flexibility to support additional shifts as needed.

Preferred Education, Experience, and Skills:

• Experience supporting U.S. Government systems or mission-critical federal applications.

• ITIL certification or willingness to obtain certification within the first year of employment.