Technical Training Specialist

Job Description

We are a high-performing global team that helps our colleagues adopt new technology tools and integrate technology changes into their everyday work. We support our colleagues through change and help them embrace it. We have a customer-centric approach and always strive to provide the best learner experience possible. Teamwork is important, and you’ll be collaborating with your colleagues cross-geographically on a daily basis.

We are looking for an enthusiastic and motivated team member who is a self-starter, learns quickly and shows a keen interest in technology and application of technology in day to day work.

In this role, you will be responsible for planning, managing, and executing training and communication plans both globally and within the EMEA markets regarding technology changes, launches and adoption. This role also has a special focus on adoption of Power Automate, Power Apps and Power BI tools. You will also participate in various projects to create an end-to-end user experience, including customer-focused awareness programs.

Required Experience and Skills:

• Fluency in English reading/writing/ speaking

• Strong presentation skills and an ability to communicate technical and non-technical topics to general/business user audience in a clear, concise manner

• Proven experienced in creation and delivery of engaging end-user trainings

• Good knowledge of the Microsoft 365 suite – especially MS Teams, MS Office, including OneNote, OneDrive, SharePoint, etc.

• Strong collaboration skills and experience of working with global teams, both business clients and IT, at all levels

• Demonstrated flexibility and the ability to manage multiple, concurrent projects in a timely and efficient manner

• Creative and innovative thinking, proactive approach, sound organizational skills and a good team player as well as individual contributor

• Proven ability to learn new technologies such as Copilot, SharePoint, Intermediate Excel and PowerPlatform technologies

Desired Experience and Skills:

• Advanced user knowledge of Microsoft 365 and Windows 10 technologies

• Video making & editing experience with Photoshop or similar tool are a plus

• Project management experience

Responsibilities include:

• Meeting and communicating with stakeholders to understand and meet their requirements

• Plan, prepare and deliver virtual and in-person instructor-led training for end users
• Create support materials and marketing collateral, including videos and user guides
• Work with subject-matter experts to ensure quality and accuracy of training and communication content
• Determine appropriate channels to share information with end-users
• Continuously analyse and challenge end-to-end processes, make recommendations and apply enhancements
• Champion and promote team’s strategy with stakeholders and throughout the organization
• Create and maintain working relationship with current and new regional stakeholders
• Become an advanced user of Microsoft 365 and intermediate level expertise of Power Platform and Power BI solutions.

What we offer

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Hybrid working model, flexible role pattern
• Competitive salary & incentive pay
• Pension and health insurance contributions
• Internal reward system and referral scheme
• 5  weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40  paid hours annually for volunteering activities, 12 weeks of parental contribution
• Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport Card
• Vodafone, Raiffeisen Bank, Foodora, and discount programmes
• Up-to-date laptop and iPhone
• Parking in the garage, showers, refreshments, massage chairs, library, music corner 

Ready to take up the challenge? Apply now!

Know anybody who might be interested? Refer this job! 

Additional location(s) Compensation Information:

Required Skills:

Adobe Photoshop, Adobe Photoshop, Availability Management, Change Controls, End-User Training, Flexibility Training, Incident Management, Instructor-Led Training (ILT), Management System Development, Marketing Collateral Development, Microsoft Identity and Access Management (IAM), Microsoft Office, Microsoft OneDrive, Microsoft Power Apps, Microsoft Power Automate, Microsoft Power Business Intelligence (PBI), Microsoft SharePoint, Microsoft Teams, Microsoft Windows, Office 365 Administration, Presentation Delivery, Problem Management, Quality Assurance (QA), Service Delivery, SLA Management {+ 5 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

11/21/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.