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Valsoft

Acquires, grows vertical market software companies

Field Technician

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeNorth Carolina, USANo salary listed

About the Job

Requirements

  • Hands-on experience supporting Windows operating systems across desktop and server environments.
  • Strong troubleshooting skills across hardware, software, and network connectivity.
  • Experience working with IT service management or ticketing tools such as ServiceNow.
  • Strong communication, organization, and time-management skills, with the ability to work independently.
  • Ability to travel up to 80–85% and successfully complete required government site clearance or background checks.
  • Ability to work on ladders for wiring and cabling and routinely lift up to 70 pounds of computer equipment during installations and repairs.
  • Experience with phone recording software, hardware, or telephony systems.
  • Experience with Active Directory and Exchange.
  • Relevant technical certifications such as NICE, CompTIA A+, Network+, Server+, Security+, Microsoft certifications, or CCNA.
  • Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Administration, or another relevant field.

Responsibilities

  • Install and configure WSI systems on-site, including servers, applications, and recording infrastructure.
  • Rack, cable, configure, and test hardware in data center and telecommunications environments.
  • Configure Windows desktop and server operating systems, including virtual environments.
  • Test completed installations and confirm systems meet customer requirements before sign-off.
  • Diagnose and resolve hardware, software, network, and connectivity issues.
  • Respond to customer support requests within established service-level agreement expectations.
  • Manage service tickets and field visits independently.
  • Escalate complex technical issues when additional support is required.
  • Act as the primary technical contact during on-site customer visits.
  • Keep customers informed about timelines, issues, progress, and resolutions.
  • Document installations, troubleshooting steps, and resolutions accurately in the ticketing system.
  • Maintain clear service records and provide feedback that can improve internal processes and product performance.

About the Company

Valsoft

Acquires, grows vertical market software companies

Valsoft is a company that buys software businesses that serve specific, essential industries (like automotive and broadcasting) and helps them grow over the long term. It focuses on vertical market software—programs that are built for a particular industry—and keeps the acquired companies independent while giving them extra resources, best practices, and access to a global network. The core idea is to improve how these software businesses operate and expand their reach, rather than building new products from scratch. The main way Valsoft works is to purchase a niche software company, streamline its operations, and partner with the existing management team to drive steady growth. This approach sets Valsoft apart from others by emphasizing patient, long-term ownership and collaboration within a diverse portfolio of niche software. The goal is to create durable, profitable companies that continue to serve their essential customers efficiently and expand into new markets.

Company size
501-1,000
Company stage
Growth Equity (Venture Capital)
Total funding
$420M
Headquarters
Montreal, Canada
Founded
2015

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