Field Service Engineer - PVD / Ion Beam equipment

WGNSTAR, an ABM company, is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!

Schedule: Monday - Friday, 8:00am to 5:00pm; 1 hour lunch
Pay Rate: $34.00 to $40.00/hr. DOE
Onsite Location: Albany, NY - Local only.
Travel: Up to 45%
Position Type: Full-time
Benefits: This position is eligible for full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.

Principal Duties and Responsibilities:
Performs on-site installation, calibration, repair, preventive maintenance, and upgrades.
Delivers on-site services such as planning (site planning, site inspection)
Troubleshooting, problem resolutions, perform engineering changes, and conduct customer training.
Performs timely problem site management such as triggering alert processes appropriately.
Proactive communication, including negotiations on alternative solutions, and tracking of activities until problem resolution is complete.
Develop an effective working relationship with customers through advising customers on environmental factors such as humidity, power, air conditioning, hardware/software/application upgrades, etc., that may affect the operation of the system.
Understanding the current and future operational support needs of the assigned customers. .
Attend necessary training to increase competency in assigned technology and to increase productivity and professionalism. 
Follow all required safety practices, as defined by customer and/or the customers’ site safety codes. 
Attends all service meetings as assigned.

Requirements:
Demonstrate ability to work under pressure while ensuring customer satisfaction.
Strong analytical and troubleshooting skills.
Strong presentation, written and verbal communication skills and ability to work in a team environment
Ability to produce and present reports; participate in customer meetings.
Reading and Writing fluency in English.
Ability and willingness to travel frequently out of home base; may work off hours and/or weekends.
Associate or bachelor's degree in electronics, robotics, material science and engineering, mechanical engineering, physics or related field.
Minimum of five years’ experience in field service support at PVD equipment company or PVD/Ion Beam related company or similar semiconductor capital equipment company.

Physical Effort/Activities:
May be required to walk up to 5+miles per day, able to be on feet for 8-10 hrs at a time, able to bend, twist, push/pull, crouch, kneel in confined spaces, work at heights, on a ladder, and lift up to 50-75 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Benefits: Paid Vacation, Select Holidays, Overtime Opportunities, On-site Facilities & Career Development Opportunities.

The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, O-1, etc). Additionally, WGNSTAR does not participate in the STEM OPT extension program for this role.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.