Assistant Manager

Job Description

We are seeking an enthusiastic and detail-oriented Assistant Manager to join our dynamic team in Independence, United States. As an Assistant Manager, you will play a crucial role in supporting our management team while driving operational excellence and fostering a positive, inclusive workplace culture. This position offers an exciting opportunity to develop your leadership skills, mentor team members, and contribute to our organization's continued success through strategic thinking, collaborative problem-solving, and a commitment to customer satisfaction.

• Provide comprehensive managerial support to the General Manager in implementing and maintaining operational standards and company policies
• Supervise, motivate, and develop team members while fostering a cohesive, supportive work environment that promotes employee engagement and retention
• Conduct interviews, hire qualified candidates, and lead effective onboarding programs to build strong, capable teams
• Analyze sales performance, labor costs, and operational metrics on a continual basis to identify opportunities for improvement and drive goal achievement
• Manage cash handling, daily deposits, and financial documentation with accuracy and transparency
• Conduct regular inventory counts and supply management to ensure efficient resource allocation
• Maintain facility cleanliness and equipment functionality in accordance with company standards and safety regulations
• Resolve conflicts and address employee concerns with empathy, fairness, and clear communication
• Develop and implement strategies to enhance customer satisfaction and service quality
• Perform administrative duties including scheduling, reporting, and documentation as needed
• Demonstrate flexibility by performing other operational duties as required to support team needs
• Monitor performance metrics and provide constructive feedback during performance reviews

Qualifications

• Minimum 2 years of customer service, retail, hospitality, or operational management experience (preferred)
• Proven experience in team leadership, supervision, or people management
• Strong analytical skills with the ability to interpret sales and labor data
• Excellent communication and interpersonal skills with the ability to build rapport across all levels
• Demonstrated problem-solving abilities and sound decision-making judgment
• Proficiency in cash management and basic financial operations
• Competency in time management and multitasking in a fast-paced environment
• Ability to work independently with minimal supervision while remaining accountable
• Customer service orientation with a genuine commitment to delivering exceptional experiences
• Organizational skills with strong attention to detail
• Adaptability and resilience in responding to changing priorities and challenges
• Motivational mindset with the ability to inspire and develop team members
• Proficiency in conflict resolution and difficult conversations
• Familiarity with scheduling software, point-of-sale systems, and basic computer applications
• Willingness to work flexible hours, including evenings, weekends, and as operational needs arise
• Ability to work in a collaborative, inclusive environment that values diverse perspectives
• High school diploma or equivalent (required); associate's degree or higher (preferred)

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

· For short distances for short durations

· Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

· Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

· During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

· To move trays which are placed on dollies.

· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

· Trays may also be pulled.

Climbing

· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

· During delivery of product, navigation of five or more flights of stairs may be required.

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station.

· Toe room is present, but workers are unable to flex their knees while standing at this station.

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

· Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

· Reaching is performed continuously; up, down and forward.

· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

· Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Hand Tasks

· Eye-hand coordination is essential. Use of hands is continuous during the day.

· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

· Deliver product by car and then to door of customer.

· Deliver flyers and door hangers.

Requires

· Valid driver's license with safe driving record meeting company standards.

· Access to insured vehicle which can be used for delivery.