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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Patient Access Specialist - Part-time

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Part-timeGreen Bay, WI, USA

About the Job

Requirements

  • At least 1 year of customer service experience.
  • High School Diploma or GED required.
  • Must be inquisitive and demonstrate openness to innovation, including artificial intelligence, to explore better processes and improve patient and client experiences.
  • CRCR certification is required within 9 months of hire; the company pays for the certification.
  • Must reside in and be authorized to work within the United States.

Responsibilities

  • Perform admitting duties for all patients admitted for hospital services while meeting organizational goals, mission, policies, processes, and regulatory compliance requirements.
  • Assign accurate medical record numbers, complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service.
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls.
  • Meet assigned point-of-service goals.
  • Use quality auditing and reporting systems to identify and correct account issues, conduct account audits, complete forms accurately and timely, and provide statistical data to Patient Access leadership.
  • Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information; collect point-of-service payments and past-due balances; and explain payment-plan options.
  • Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute patient education and regulatory documents, including Medicare, Tricare, observation, MOON, and consent forms.
  • Review eligibility responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support point-of-service collections, billing processes, and clean-claim rates.
  • Screen medical necessity using Advanced Beneficiary Notice software, inform Medicare patients of possible nonpayment, distribute and document the Advanced Beneficiary Notice and other designated forms and pamphlets.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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