EDA Application Engineer - Technical Support & Customer Success

Overview

Keysightis at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Ouraward-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

When engineers run into a challenging RF or microwave design problem, they need someone who understands their workflow and can help them find a way forward. As an EDA Application Engineer – Technical Support & Customer Success, you’ll apply your hands-on design and simulation experience to help customers use Keysight’s electronic design software, especially Advanced Design System (ADS). You’ll investigate technical questions, reproduce and troubleshoot issues, and collaborate with R&D on problems requiring deeper investigation. You’ll also share your expertise through technical guidance and training that helps customers use the tools more effectively.

This role is remote within approved continental U.S. locations. Candidates must be available to work Central or Mountain business hours and be located near an airport to accommodate occasional travel for customer training and other business needs. Travel is expected to be less than 10%.

Responsibilities

• Work directly with customers to understand their design goals, EDA workflows, and technical challenges, applying RF/microwave design knowledge to help them succeed using Keysight software.
• Reproduce and troubleshoot problems in Keysight EDA tools, especially Advanced Design System (ADS), including schematics, layouts, simulations, and design flows; investigate root causes and drive issues toward resolution.
• Take ownership of customer support cases, provide timely updates, explain findings and next steps clearly, and follow through while balancing multiple priorities.
• Work independently and collaborate with teammates, R&D, and other technical groups, drawing on collective expertise and escalating issues when needed.
• Help customers use relevant tool features and workflows more effectively, identifying additional capabilities that support their evolving design needs and broader adoption of Keysight solutions.
• Document customer interactions and technical solutions and create clear knowledge articles and guidance that support customer self-service and knowledge sharing.
• Develop and deliver technical training, demonstrations, and presentations that help customers build confidence and apply Keysight EDA tools to their design challenges.
• Act as a customer advocate by sharing feedback, recurring issues, and emerging needs with product and support teams to inform product and process improvements.
• Continuously expand your knowledge of Keysight EDA products, customer applications, and industry developments, and adopt new tools, including AI where appropriate, to improve support effectiveness.
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Qualifications

Required qualifications

• Bachelor’s degree in Electrical Engineering, Electronics, or a related field, or an equivalent combination of education and relevant experience.
• Typically, 5 or more years of relevant experience in electronic design, simulation, applications engineering, EDA technical support, or design flow enablement.
• Substantial hands-on professional experience using ADS or comparable EDA tools for RF/microwave design and simulation, including investigating design and tool-related problems independently.
• Technical background in at least one relevant area, such as RF/microwave design, RFIC design, high-speed digital design, or electromagnetic simulation.
• Ability to systematically investigate complex technical problems, reproduce issues, identify root causes, and drive resolution with persistence, ownership, and sound judgment.
• Strong written and verbal communication skills, including the ability to explain technical concepts, findings, and next steps to engineers with varying levels of tool familiarity.
• Customer-focused approach, with the ability to build productive relationships, understand users’ goals, and guide them through technical challenges.
• Ability to work independently, learn new tools and applications, collaborate with technical colleagues, and manage multiple priorities with attention to detail and follow-through.
• U.S. person status is required due to the nature of certain customer environments and project requirements.

Preferred qualifications

• Recent, regular professional use of Keysight ADS to design, simulate, and troubleshoot RF/microwave circuits.
• Experience using other Keysight EDA tools, such as SystemVue, Genesys, or GoldenGate.
• Experience helping engineers resolve design, simulation, or workflow problems through applications engineering, EDA technical support, design flow enablement, or mentoring within a design team.
• Experience developing and delivering technical training, demonstrations, presentations, or written guidance.
• Experience with Python, or a willingness to learn it to support troubleshooting, automation, and customer applications.

ITAR Statement

This position requires access to certain goods, software, technology, or technical data subject to U.S. export control laws and regulations. Under these laws and regulations, U.S. persons (which includes U.S. citizens, U.S. nationals, lawful permanent residents, refugees, and asylees) working for Keysight can access export-controlled items without authorization from the U.S. government. For any individual who is not a U.S. person, Keysight may need authorization from the U.S. Department of State, U.S. Department of Commerce, or other appropriate federal agency before the individual can access export-controlled items

Employment in this position for non-U.S. persons is contingent on Keysight’s ability to obtain any required government authorizations.

We are unable to support visa sponsorship for this position.

Careers Privacy Statement

Keysight is an Equal Opportunity Employer

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Pay Transparency

The level of role will be based on applicable experience, education, and skills. Most offers will be between the minimum and the midpoint of the Salary Range listed below.

Colorado Pay Range: Minimum $101,080 - Maximum $168,470

Note: For other locations, pay ranges will vary by region

US Employees may be eligible for the following benefits:

• Medical, Dental and Vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)
• Bonus Program