Assistant Front Office Manager

People

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the standards we expect

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team

• Promote teamwork and quality service through daily communication and coordination with other departments

• Recommend or initiate any HR related actions where needed

• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance

• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties

• Ensure your team are properly trained on systems, security, service and quality standards

  Financial 

• Help create the department’s annual budget and the setting of departmental goals

• Monitor budget and control expenses with a focus on food, beverage, and labour costs….

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management

• Oversee night audit function and preparation of daily financial reports

• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Guest Experience

• Maintain inter-departmental relationships to ensure seamless customer service

• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

• Promote Inter-hotel sales and in house facilities

Responsible Business 

• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

May assist with other duties as assigned by management

What we need from you?

1. Education:
    Bachelor’s degree in Hotel Administration, Business Administration or equivalent

2. Service years in the field :
   2 years of guest service / hotel experience 

   Type and level of experience required may vary slightly based on size and complexity of operation 

3. Service years in supervisor/manager level:  
   One year in a management capacity, or an equivalent combination of education and experience.

4. Knowledge and skills: 
   Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

   •     Good writing skills

   •     Proficient in the use of Microsoft Office and Front Office System

   •     Problem solving, reasoning, motivating, organizational and training abilities

   •     Strong Leadership skills in managing teams

   •     Ability to manage complex relationships

5. Language: Must speak fluent English and Vietnamese. Other languages is beneficial