Grill Cook

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule: Saturday & Sunday | 10:30 AM - 7:00 PM

Position Summary

The Grill Cook is responsible for preparing and serving high-quality food items while delivering exceptional customer service in a fast-paced cafeteria environment. This role performs a variety of duties related to food preparation, presentation, and service, including cooking made-to-order menu items, maintaining clean and sanitary work areas, stocking supplies, and assisting with catering needs. The Grill Cook ensures compliance with all food safety, HACCP, and departmental standards while supporting an outstanding dining experience for customers.

Essential Functions

• Prepare and serve grill and deli menu items in accordance with recipes, quality standards, and customer requests.
• Provide excellent customer service and promptly address customer concerns or special requests.
• Stock and replenish food products and supplies, including hot foods, grab-and-go items, deli products, soups, beverages, and frozen desserts.
• Maintain cleanliness and organization of the cafeteria, serving areas, and tray return stations.
• Clean and sanitize food service equipment, including grills, fryers, slicers, refrigerators, freezers, steam tables, and utility carts.
• Assist with preparation, setup, and service of catering orders as assigned.
• Follow all HACCP, food safety, sanitation, and regulatory standards.
• Monitor inventory levels and notify supervisors of product shortages, equipment concerns, or operational issues.
• Clean, organize, and restock workstations following meal periods.
• Support departmental goals related to customer satisfaction, quality, and operational excellence.
• Demonstrate efficient use of products, supplies, and time to minimize waste.
• Adjust work assignments and schedules as needed to support department operations.
• Attend department meetings, training sessions, and required in-service programs.

Qualifications

Education

• High School Diploma or GED preferred.
• Relevant experience may be considered in lieu of formal education.

Experience

• Previous grill cook, line cook, short-order cook, or food service experience preferred.
• Experience working in a cafeteria, restaurant, hospitality, or healthcare food service environment is a plus.

Knowledge, Skills & Abilities

• Strong customer service and communication skills.
• Ability to read, understand, and communicate effectively in English.
• Knowledge of food safety, sanitation, and HACCP standards.
• Ability to operate food service equipment, including grills, fryers, slicers, steam tables, and refrigeration equipment.
• Basic knife skills and safe food handling practices.
• Ability to read, interpret, and follow recipes and detailed instructions.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to manage high customer volumes during peak meal periods.
• Sound judgment, reliability, and teamwork skills.
• Commitment to upholding all I C.A.R.E. standards and departmental policies.

Physical Requirements

• Standing Frequently
• Walking Frequently
• Lifting Occasionally
• Carrying Occasionally
• Reaching Occasionally
• Gross Manipulation
• Fine Manipulation
• Feeling Constantly
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

Onsite1153 Centre Street16RegularDay (United States of America)

Pay Range

$19.15 - $28.46/Hourly

Grade

SF1002At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework