Fulfillment Center Operations Manager

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

• The Operations Manager supports QVC and HSN, and is responsible for inbound or outbound operations. You will maintain benchmark levels of safety, efficiency, quality, productivity, continuous improvement within the building and throughout the supply chain, as well as the hiring and development of management and hourly teams. You will report to a Senior Operations Manager. You will support the team on day shift.

Where You'll Work

• This role is onsite and will require you to work from our Bethlehem, PA daily. Relocation assistance is available for this role.

What You'll Do

• Build the initial teams, establishing procedures, metrics and processes

• Lead a team of Area Managers, Leads, and hourly team members

• Develop and administer operational procedures for perfectly completing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy

• Guide strategic planning and forecasting

• Develop teammates for career progression and learning

• Improve safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse

• Use the site Warehouse Management System (WMS) to improve perfect order fulfillment and provide operational insights to improve WMS effectiveness

• Champions a customer-focused mentality across the team, ensuring operational decisions and process improvements consistently support a high-quality customer experience

What You'll Bring

• Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience.

• 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience.

• Experience developing and managing 50+ employees.

• At least 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment.

• Experience using Kaizens or process improvement

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Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.