Hyd – UX Researcher

Company Background

HYD is a new type of digital consultancy. We change through designing great digital products. We don’t do projects, we do partnerships. This means that we become a natural extension of our client’s businesses. Helping them to create impactful digital experiences for customers, employees and patients.

Based in the heart of London, HYD (formerly Mobile5) was established in 2011 as the first “Mobile First” agency. Our working philosophy seeks to marry the variety of working in an agency with the depth of working client-side. Together with HYD, Interbrand offers digital consulting alongside best in class user experience design, testing and product development.  

We have produced some amazingly cool work for our clients who include tier one brands like; Samsung, Canon, HP-Snapfish, PlayStation, GSK, Jaguar, Renault & Renault sport, Virgin Media, Greggs, Xbox, Microsoft, John Lewis, Waitrose, Stagecoach and many more.

Who are we looking for

We are looking for an experienced and talented digital UX Researcher to join our growing UX and product team.

The Researcher is responsible for all aspects of research planning, recruiting, moderation, analysing and reporting for both generative (participatory design) and evaluation (usability testing) research. You will be using a variety of user testing methodologies to reveal actionable customer insights. You will be comfortable working with data - from gathering and analysis through to presentation.

Your responsibilities

• Identifying and prioritising short-term and long-term research that delivers impact.
• Conducting research throughout the product life Using research to advocate for product changes on behalf of our product’s users.
• Create well written recruitment briefs and research plans.
• Delivering accurate and usable insights by using a wide variety of methods such as: field research, diary studies, surveys, user/usability testing (remote and in person), ideation workshops, and any other methods you find impactful.
• Review, analyse, and communicate qualitative and quantitative data to produce strategic insights, and applicable recommendations that shape how product teams think about medium and long-term product strategy.
• Develop personas and stories to promote empathy with users among stakeholders.
• Work closely with product teams to identify research initiatives.
• Help build the process and toolkit for UX research including the above methods.
• Promoting user centered design principles and best practice across the organisation.
• Compiling finished, well-documented research findings to deliver meaningful and actionable insights for internal and external consumption.
• Presenting your research findings to stakeholders.

Your Skills

• Knowledge of driving impact through delivering actionable insights and follow through to their implementation.
• Proficiency in a wide variety of qualitative & quantitative research methods - comfortable working with social science statistics a big plus.
• Excellent communication, presentation, and writing skills
• Experience managing your own projects involving cross-functional teams.
• Team player with a proactive attitude and the ability to have open, direct, and respectful conversations to reach the best possible design solutions as a team.
• Strong aptitude for learning new technologies.

Your Experience

• 2+ years of experience in research related to software and digital experiences.
• Previous experience with Data analytics and Sharepoint is desirable.

Our People & culture:

We follow a policy of inclusivity and diversity, so we welcome all applicants of any race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are a talented bunch of technical specialists, designers, creative technologists, relationship managers, and strategists, all under one roof. We enjoy regular social outings together, and foster an environment that is inclusive and people first. We’re looking to continue to build a culture where we produce excellent work and have fun while doing it.