Full-Time

Senior Technical Escalations Engineer

Dbm

Updated on 5/31/2024

Datadog

Datadog

5,001-10,000 employees

Provides comprehensive cloud monitoring and analysis

Data & Analytics

Compensation Overview

$117k - $138kAnnually

+ Equity

Senior

San Francisco, CA, USA + 1 more

Required Skills
Python
Java
JIRA
Confluence
Linux/Unix
Requirements
  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
  • Basic knowledge of Linux
  • Confident in your skills with Python or Go
  • Active contribution to open-source projects and the Engineering Community
  • Experienced using Zendesk, Jira, Confluence, or similar software
  • Experienced administering a Windows environment or knowledgeable about the Windows operating system
  • Experience with monitoring Java applications using mBeans
  • CS or Engineering major
Responsibilities
  • Develop technical knowledge related to DBM and serve as a go-to technical resource for all stakeholders
  • Investigate customer escalations, lead technical calls with clients, and handle complex issues about customers' issues in your primary product area
  • Respond to customer inquiries as needed
  • Partner with the Technical Enablement team to maintain documentation and knowledge base articles
  • Prepare the worldwide Technical Support Engineering team for new products and features
  • Run office hours and lead training sessions for the Technical Support Engineering team
  • Work from a Datadog office 3 - 5 days per week

Datadog provides a cloud-based monitoring platform that integrates seamlessly with cloud environments, supporting DevOps teams by enabling real-time data analysis and comprehensive observability. Its extensive suite of services includes infrastructure monitoring, log management, application performance monitoring (APM), and more, making it an essential tool for managing modern cloud applications. This company is pivotal in aiding organizations to optimize their operational health and efficiency, setting a standard in the industry for thorough and accessible cloud application insight.

Company Stage

IPO

Total Funding

$147.9M

Headquarters

New York, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

16%

1 year growth

24%

2 year growth

64%