Full-Time
Applications Support Senior Analyst
Assistant Vice President
Updated on 9/4/2026
Citi
10,001+ employees
Global financial services including banking, investment
Compensation Overview
$87.3k - $130.9k/yr
Jacksonville, FL, USA
Hybrid
Hybrid work arrangement in Jacksonville.
Bachelor's
 DevOps & Infrastructure (1) |
|---|
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- Five to seven years of environment support experience with North America Consumer applications is required; familiarity with cloud technology is a plus.
- A solid understanding of the Information Technology Infrastructure Library (ITIL) Foundation is required.
- An engineering background in systems administration, development, DevOps, or an equivalent field is required, preferably with experience in distributed consumer applications.
- The candidate must be able to develop and manage relationships at all levels.
- Experience with observability skills such as Google Cloud Observability and Grafana is required.
- Competence with cloud concepts including application programming interfaces, web services, and microservices is required.
- Strong analytical, algorithmic, and critical-thinking skills are required.
- A systematic problem-solving approach, effective communication, ownership, adaptability, organization, attention to detail, and the ability to manage multiple tasks and projects are required.
- A Bachelor's or university degree, or equivalent experience, is required.
- Certification in Site Reliability Engineering, DevOps, or cloud technology, or a Generative Artificial Intelligence learning certification, is required.
- Provide expertise for distributed consumer applications across multiple North American lines of business.
- Serve as the primary point of contact for the assigned line-of-business domain.
- Enable production-management processes in non-production environments to provide environment stability.
- Execute robust service readiness activities.
- Facilitate adoption of the standard toolset for all services in the domain.
- Provide Level 2 support for problem management, risk management, change management, and continuous integration and continuous delivery enablement pipelines identified for the Site Reliability Engineering function.
- Own non-production stability for the assigned area or domain.
- Partner with Level 1 and Level 3 support teams to improve resolution rates, efficiency targets, and organizational service-level agreements.
- Partner with Site Reliability Engineering enablement to identify key areas and provide Site Reliability Engineering recommendations from user acceptance testing through performance testing and production for supported key business transactions.
- Identify and lead service-automation implementation to reduce costs and risk, improve efficiency, and enable service management to handle increasing technology volume.
- Evolve production-management working practices and services to improve efficiency and productivity.
- Conduct blameless problem-management and post-mortem activities for major incidents, develop executive briefings, assess major-incident impacts, and drive service improvements to prevent recurrence.
- Provide expert support for priority-one and priority-two incidents related to Apigee, DataPower, legacy technology stacks, or applications; participate in triage calls and drive issues to resolution.
- Create problem-management records for priority-one and priority-two incidents and close the associated actions.
- Identify and classify risks in the non-production estate, create service-improvement plans with peers and team members, and drive the plans to closure.
- Create operational-readiness documents for major initiatives and hand them over to the production team.
- Work with the Site Reliability Engineering team to conduct proactive analysis of user-acceptance-testing and performance-testing views before handoff to production management.
- Own end-to-end service health for the North American core space.
- Own patching, changes, infrastructure changes, certificates, and other activities in the assigned domain.
- Own monitoring setup and usage by stakeholders in partnership with the monitoring team.
- Represent the DevOps team in digital forums and facilitate the generation of reports and presentations.
- Adopt automation established by production management automation and artificial intelligence for IT operations.
- Support and achieve successful internal audits.
- Experience or familiarity with cloud technology is preferred.
- Experience with distributed consumer applications is preferred.
- Experience with databases such as Oracle, Microsoft SQL Server, MongoDB, Teradata, or DB2 is an added benefit.
Citi provides financial services including consumer banking, credit, investment banking, and wealth management to individuals, corporations, and governments. The company operates by earning interest on loans and collecting fees for managing investments, processing trades, and facilitating cross-border transactions through its digital platforms. Unlike many local banks, Citi maintains a physical and digital presence in over 160 countries, allowing it to serve as a single partner for clients with global financial needs. Its goal is to drive growth and profitability for its clients and shareholders while supporting environmental and social sustainability initiatives.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 14% to $24.8 billion, showing broad business momentum.
- Assets under custody and administration reached $35 trillion, up 22% year over year.
- Citi won $250 million from FundPark, expanding trade-finance and SME financing capacity.
What critics are saying
- Britain fined Citi £4.7 million on September 2, 2026 for Russia sanctions failures.
- Citi cut about 1,000 jobs in January 2026 and plans more March layoffs.
- China brokerage approval in September 2026 still leaves Citi exposed to CSRC rejection and delays.
What makes Citi unique
- Citi's Services franchise hit $6.4 billion in Q2 2026, led by TTS and Securities Services.
- Citi processed live tokenized-dollar transfers with DBS and SWIFT in minutes.
- Citi is launching Custody+ and Japan blockchain payments, extending global transaction-banking reach.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Paid Vacation
Paid Sick Leave
Paid Holidays
Company News
Citigroup will launch instant cross-border payment services for Japanese companies using blockchain-based tokenized deposits as early as this year. The US bank claims this will be the first such service offered to Japanese clients by a foreign financial institution. The blockchain-based system will enable companies to make foreign-currency transfers instantly, including during nights and holidays when traditional banking systems are unavailable. The service represents an expansion of Citi's blockchain payment capabilities into the Japanese market, offering businesses greater flexibility in managing international transactions outside standard banking hours.
NEOM has secured approximately $3 billion in export credit agency financing from Italy's SACE under a long-term multicurrency untied facility. The deal, NEOM's first corporate ECA financing and the largest untied financing ever guaranteed by SACE, is backed by nine international banks including HSBC, Bank of America, and J.P. Morgan. The financing will support various projects across NEOM, particularly in infrastructure, urban development, construction, and transport. It will enable NEOM to leverage supplies from Italian businesses, especially SMEs. Italian suppliers and contractors have already supported NEOM projects with contracts worth $6.3 billion. The partnership aims to generate capital investment aligned with Saudi Vision 2030 and diversify the Kingdom's economy through foreign investment.
DBS and Citi completed a live cross-border US dollar payment on a Saturday in minutes using tokenized deposits through SWIFT's blockchain-based Digital Ledger. The transaction between DBS in Singapore and Citi's New York office took place on 5 September, whilst conventional transfers can take up to two business days. SWIFT declared its blockchain ledger ready for initial use in July, with 17 banks across six continents preparing live pilots. Participants include Citi, DBS, HSBC, Standard Chartered, UBS, BNY, Wells Fargo, BNP Paribas, and MUFG. Banks issue tokenised representations of deposits on their own ledgers, whilst SWIFT's shared ledger coordinates payment commitments. Final settlement occurs through existing infrastructure. Citi has already processed live transactions with First Abu Dhabi Bank and OCBC.
Citigroup is expected to receive Chinese regulatory approval for its fully owned mainland brokerage as early as this month, Reuters reported. The US bank applied for the licence in late 2021 as part of efforts to deepen its China operations. The bank plans to expand the unit's workforce to around 100 employees by year-end, roughly double current levels, according to sources. Recruitment will cover senior revenue-generating roles and operational positions through relocations and external hiring. The brokerage will seek permission for A-share trading, underwriting, research and principal trading. It aims to leverage Citi's existing mainland corporate relationships for equity and M&A work, focusing on technology, healthcare, consumer and financial sectors. Citi declined to comment on the application.
Anthropic, the developer behind Claude AI chatbot, has secured a $15 billion credit facility ahead of its initial public offering. Major financial institutions including Morgan Stanley, Goldman Sachs, JPMorgan Chase, and Citigroup are backing the arrangement. The facility significantly exceeds last year's $2.5 billion loan and surpasses the company's roughly $10 billion target. Anthropic now expects over $65 billion in annualised revenue, representing more than a sevenfold increase from its pace at the end of last year. Additional banks including Barclays and Bank of America have joined the arrangement. The timing coincides with renewed activity in the US IPO market, positioning Anthropic for a substantial market debut.