Community Business Operations Manager

Inova Health is looking for a dedicated Community Business Ops Mgr to join the Juniper Program team in Fairfax. This role is working full time day shifts Monday through Friday.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.

• Tuition and Student Loan Assistance: offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offeringpaid time off, paid parental leave.

Community Business Ops Mgr Job Responsibilities:

• Promotes an excellent client experience by managing the best practice and client service delivery that supports optimal quality client/family, customer and population outcomes.
• Ensures compliance with policies, procedures, standards, and budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Participates in customer satisfaction and process improvement activities to optimize program functioning and customer service.
• Demonstrates effective problem-solving and decision-making skills; serves as a change agent, resource, mentor, and role model.
• Assists the clinical team in providing people-centered, high-quality services.
• Identifies opportunities and assists leadership with program development and reviews for new programs to mutually accepted performance and operational guidelines.
• Provides weekly, monthly, quarterly and annual reports, performance metrics, financial performance and outcomes to assist in program evaluation, development, and planning.
• Collaborates with colleagues and leadership to identify opportunities to optimize revenue, contain cost, improve outcomes and develop partnerships.
• Conducts retrospective medical record reviews. Reviews patient charts for completeness, accuracy, and regulatory compliance.
• Collaborates with clinicians to clarify documentation and resolve discrepancies.
• Tracks, validates, and reports grant-funded program performance measures. Develops and maintains dashboards, scorecards, and performance reports.
• Monitors progress toward grant deliverables, milestones, and outcome targets.
• Plans, conducts and aids in internal and external clinical quality and compliance audits.

Minimum Requirements: 

• Education: Bachelor’s Degree (or 4 years of additional relevant experience in lieu of degree) 
• Experience: 3 years of business operations management experience

Preferred Qualifications: 

• Proficiency with electronic health records (EHRs), spreadsheets, databases, and reporting tools (Epic & MS Excel)
• Knowledge of healthcare quality measures, clinical workflows, and regulatory requirements.
• Experience with medical record review, and clinical documentation review.
• Strong auditing, analytical, and data validation skills.

Salary Range: $68,348 - $111,404

Pay Rate Frequency: ANNUAL