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RevCycle

Provides end-to-end healthcare revenue cycle management

Bilingual Collections Representative - English/Spanish

Full-Time
$17 - $20/hr+ Bonuses/commissions
Entry
Marshfield, WI, USA
RemoteOn-site work is also available in Marshfield, Wisconsin. Remote employees need a private, dedicated office space and must work specified Central or Eastern hours.
Sales & Account ManagementAccount Management

About the job

Requirements
  • Bilingual English and Spanish; applicants with stable call-center experience are encouraged to apply.
  • Must be able to work a structured full-time Monday–Friday schedule, including two evening shifts per week; occasional Saturday hours may be available after training.
  • Remote employees must have a private, dedicated office space.
  • Must meet minimum key performance indicator requirements, including monthly call-quality scores and minimum rates.
  • Must handle frequent phone conversations and objections while maintaining professionalism.
  • Must learn and competently operate the systems and programs used for collections.
Responsibilities
  • Handle a high volume of incoming and outgoing calls professionally and confidently.
  • Negotiate payment agreements that address consumer needs and company goals.
  • Consistently meet and exceed performance metrics for quality, compliance, and collections.
  • Maintain accurate documentation and comply with applicable laws and regulations.
  • Build trust quickly through active listening, empathy, and clear communication.
  • Contact consumers with overdue balances and negotiate payment terms and methods within established guidelines.
  • Overcome common objections and develop skills for handling more complex objections.
  • Suggest potential resources consumers may use to pay their debts.
  • Update account notes and other documentation in real time while working with consumers, with few errors.
  • Handle a high volume of incoming calls using the automatic dialer and make outgoing calls.
  • Use approved scripts and texts effectively while following guidelines to maximize potential recovery on each call.
  • Ensure compliance with legal requirements, including the Fair Debt Collection Practices Act, state laws, and other regulations.
Desired Qualifications
  • Collections experience is welcome but not required.

About the company

R

RevCycle

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Website

RevCycle provides end-to-end revenue cycle management for healthcare providers, acting as a single vendor to manage all steps from pre-registration to collections so providers can focus on patient care. Its offerings include Extended Business Office services, patient billing, third-party collections, denial management, and consulting, with a system-wide Combined Guarantor Statement that consolidates bills across multiple hospital systems like MEDITECH, Cerner, and EPIC. Differentiators include a long history in healthcare RCM, a unified suite of services from one partner, cross-system integrations, and a guaranteed performance component that pays the difference if it cannot beat a competing agency’s netback. The goal is to optimize a provider’s revenue cycle to maximize revenue, reduce bad debt, and support clinicians in delivering care.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Marshfield, Wisconsin

Founded

2018

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Paid Vacation
  • Paid Holidays
  • 401(k) Retirement Plan
  • Remote Work Options
  • Employee Discounts