Holland America Line

Operates cruise ships to global destinations

Suite Host - CTI

Hotel Guest ServicesUpdated on Nov 14

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

Have at least two years of full-time experience as a Room Attendant in a four- or five-star hotel or establishment serving an international clientele and involving guest interaction.
Have working experience with an extensive cleaning program.
Have a National Vocational Qualification; an equivalent housekeeping qualification is preferred.
Have a strong command of English and good written skills.
Have basic computer knowledge.
Be knowledgeable about USPH and other international Public Health rules and regulations, and participate in the company's Basic Food Hygiene course every two years, achieving at least an 80% pass.
Have basic knowledge of hygiene.
Be fluent in English and conversational in one additional international foreign language.
Use the correct cleaning chemicals, supplies, and Personal Protective Equipment required for Suite Host duties.

Responsibilities

Ensure guests have a comfortable and enjoyable stay aboard the vessel while following the company's cleaning and service procedures.
Create an atmosphere of comfort, actively seek opportunities to create Seabourn Moments, interact positively with guests, and pay close attention to detail.
Have comprehensive knowledge of ship facilities and services and provide guests with assistance and information.
Maintain communication with and provide feedback to the Assistant Housekeeper; report guest concerns promptly and update guest history files daily.
Be knowledgeable about in-suite services, amenities, functions, and systems.
Prepare guest suites according to guest preferences and company standards, and familiarize guests with safety aspects and suite features upon arrival.
Follow up promptly on guest requests and handle complaints professionally and promptly.
Attend work on time and daily briefings; perform linen changes, evening watch and long watch duties, and additional duties as scheduled.
Maintain the cleanliness, turndown service, and appearance of assigned suites, including living and sleeping areas, bathrooms, and balconies.
Maintain guest-preference setups, safeguard equipment and supplies, and deliver suite services to company standards.
Follow inspection forms and standard setup manuals and participate in inspections by the Executive Housekeeper or Assistant Housekeepers.
Pick up and deliver laundry and dry cleaning for suites; replenish fruit plates, stock in-suite fridges, and keep glassware stocked and clean.
Refresh and water suite flowers and plants, and provide shoeshine services upon request.
Assist with restaurant, spa, and shore excursion bookings and reservations as required.
Assist and support the Suite Attendant in in-suite service, and supervise the attendant's cleaning of bathrooms and balconies.
Complete end-of-contract suite cleaning with the attendant before sign-off.
Follow PH policies and procedures and perform PH cleaning standards in lockers, corridors, and pantries.
Perform additional cleaning tasks requested by the Executive Housekeeper or Assistant Housekeeper.
Follow the Name Recognition program and participate in guest welcome-back or crew acknowledgement events as required by voyage demands.
Report maintenance issues in assigned suites and work areas promptly.
Assist Housekeeping Management with training new personnel.
Familiarize yourself with and execute the Seabourn HESS-MS requirements appropriate to the position.
Uphold Seabourn grooming and uniform standards, anticipate guest needs, and provide prompt and efficient service that meets company standards and procedures.

Desired Qualifications

An equivalent qualification in Housekeeping.

The Suite Host is ultimately responsible for ensuring that the guests have a comfortable and enjoyable stay on board the vessel, whilst following all cleaning and service procedures set out by Seabourn. This role contributes to the Company Mission Statement and Values.

The Suite Host has a great opportunity to offer the guest a cruise experience of a lifetime. They are to create an atmosphere of complete comfort and actively seek ways to create Seabourn Moments. Positive interaction with the guests combined with acute attention to details enhances the feeling of luxury. Decisions to neglect these duties will have a negative impact on the guests and ultimately result in the guests’ disappointment with the Seabourn experience.

Reporting responsibilities:
The Suite Host reports directly to the Assistant Housekeeper supported by the Executive
Housekeeper.

He/She is assisted by a Suite Attendant.

Have full and comprehensive knowledge of all ship facilities and services.
Be a continual source of assistance and information to all our guests.
Maintain a high level of communication and provide feedback to the Asst. Housekeeper.
Be fully knowledgeable of in suite service, amenities, functions and systems.
Prepare the guest suite according to the guest preference and Company standards.
Familiarize the guests with all safety aspects and suite features upon arrival.
Create a memorable stay for the guests and follow up on all guest requests promptly.
Report any guest related concerns immediately to the Asst. Housekeeper.
Report for work on time and attend daily briefings.
Perform linen changes as per company standard.
Overall responsibility for the cleanliness, turn down service and appearance of all assigned suites.
Maintain all guest preference set ups in the suite and take primary responsibility of all living and sleeping areas of the suite.
Supervise assigned attendant in cleanliness of bathrooms and balconies.
Perform extra duties as scheduled
Control and safeguard all equipment and items used.
All suite services to be delivered to company standards.
Inspection form, standard set-up manuals and inspections performed by the Executive housekeeper or Assistant Housekeepers.
Pick-up and Delivery of laundry/dry cleaning for the suites.
Replenish the fruit plate daily as well as stocking the in-suite fridges and ensure glassware is always stocked and clean as per company standard.
Maintain flowers/Plants in all suites by refreshing and watering them regularly.
Provide shoeshine services upon request.
Assist with bookings and reservation for restaurants, SPA, shore excursions as required.
Assist and support the Attendant in all in suite service to ensure he/she succeeds.
Record and update the Assistant Housekeeper, updating guest history files on daily basis.
End of contract cleaning procedures for suites to be followed and completed prior to the sign off date, together with the Attendant.
Follow all PH policies and procedures and to perform PH standards of cleaning in all lockers, corridors and pantries.
Use the correct cleaning chemicals; supplies and Personal Protective Equipment required to perform your duties as a Suite Host/Hostess.
Perform evening watch and long watch duties as scheduled throughout each cruise.
Perform any additional cleaning tasks required by the Executive Housekeeper and Assistant Housekeeper.
Follow the Name Recognition program as set out by the company.
Perform extra duties as required by the company such as Guest Welcome Back or Crew acknowledgement events as set out by voyage demands.
Report all maintenance issues in your suites and working areas as soon as you notice or are made aware of them.
Assist Housekeeping Management with training of new personnel.

Public Health:

To be familiar with and execute the Seabourn HESS-MS appropriate to their position.

Education:

A National Vocational Qualification
Alternatively, equivalent Qualification in Housekeeping would be preferred. Strong command of the English language combined with good written skills. Basic Computer knowledge.

Experience:

At least two years full-time experience as a Room Attendant in a four/five star Hotel or establishment, accommodating an international clientele and guest interaction.
Working experience with an extensive cleaning program

SEABOURN SERVICE:

Uphold Seabourn grooming and uniform standard.
Anticipate the guest needs by creating positive Seabourn moments as appropriate.
Ensure Guest requests and needs are handled promptly as per Seabourn standards and procedures.
Handle Guest complaints professionally and promptly.
Improve the Guest experience by delivering prompt and efficient service and creating Seabourn moments.

Knowledge, Skills & Abilities:

To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the company's Basic Food Hygiene course every 2 years and achieving a Minimum of 80% pass.
Basic knowledge hygiene.
Ability to work in a team that is focused on exceeding guest expectations.
Pleasant personality for dealing with guests, fluent in English and conversational in one more international foreign language.

About the Company

Holland America Line

Operates cruise ships to global destinations

Holland America Line operates a fleet of 11 ships that offer cruise vacations to destinations around the world. Its main product is a variety of guided cruises, with itineraries ranging from popular Caribbean and European trips to exotic routes in Alaska, South America, the Panama Canal, Australia, Asia, and unique voyages to places like the Amazon and Antarctica. The cruises work by combining planned routes, on-board services, and shore excursions; guests enjoy meals, entertainment, and activities while traveling to multiple ports. The company differentiates itself with a long history (over 150 years), a focus on “modern classic” ships, and a wide mix of traditional itineraries plus extended Grand Voyages and special itineraries that emphasize destination immersion and comfort. Its goal is to deliver excellence by creating once-in-a-lifetime experiences for guests, supported by a strong employee program, travel perks, health plans, and professional training for staff.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 1873

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