Full-Time
Techops Generalist
Octopus Energy Services
Posted on 5/16/2025
Octopus Energy
1,001-5,000 employees
Supplies 100% renewable electricity and gas
No salary listed
London, UK
Hybrid
This is a hybrid position.
 IT & Security |
|---|
- Lots of experience with onboarding people and helping with technical support during employee ramp-up.
- A desire to truly help people, through process improvement and human-first support with technical issues.
- An ability to explain technical concepts to non-technical people.
- Lots of experience supporting mobile device deployments, including MDMs for both Android & iOS.
- Experience leading on a range of technical projects across various technologies and platforms.
- A deep understanding of Windows, macOS, iOS and Android. Troubleshooting should be natural and enjoyable for you.
- Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks.
- To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.
- Experience working with multiple teams and managing multiple stakeholders.
- Experience managing and deploying applications to macOS, Windows, iOS and Android devices.
- Experience with Identity & Access Management systems like Okta or Microsoft Entra.
- Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML.
- Understanding of identity provisioning technologies such as SCIM.
- Experience of designing and installing office networks - we use Cisco Meraki.
- A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.
- Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems.
- Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to automated account provisioning failures and SSO problems.
- Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.
- Continually find opportunities to automate our processes and improve the user experience.
- Empower our people to help themselves by designing and building self-service solutions.
- Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control.
- Lead and manage complex technical projects with multiple stakeholders from around the business.
- Don’t think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don’t currently have confidence and/or experience with, we’d love to hear from you!
Octopus Energy Group supplies 100% renewable electricity and gas to homes and businesses in multiple countries, offering tariffs such as Agile that adjust with wholesale costs. It operates Kraken, an in-house platform that automates billing, customer service, and grid management using AI to balance supply and demand; Kraken is licensed to other suppliers and will be spun off as a separate company. The group differentiates itself through clear pricing, strong customer service, and a scalable energy-technology platform that supports retail, generation, grid flexibility, and EV services. Its goal is to decarbonize energy use globally by making renewables more accessible and by enabling smarter grids, better pricing, and services like EV leasing and demand-response programs.
Company Size
1,001-5,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$2.9B
Headquarters
London, United Kingdom
Founded
2016
Simplify's Take
What believers are saying
- Kraken spinoff at $8.65B valuation unlocks $1B funding for global SaaS expansion.
- Uplight acquisition accesses 85 North American utilities and 8.5GW flexible load.
- Bitong JV targets 140TWh renewable trading in China by 2030.
What critics are saying
- Kraken spinoff erodes Octopus's tech edge as rivals EDF license independently.
- Origin cuts FY26 EBITDA to -A$70M–+A$30M from UK gas charges and regulations.
- China JV halts from Beijing spot market reversals within 18 months.
What makes Octopus Energy unique
- Kraken platform manages 70 million accounts for EDF, E.ON, and Origin Energy.
- Octopus Energy Generation oversees £6 billion renewable portfolio across Europe.
- Kraken Flex uses AI for virtual power plants with 350,000 enrolled EVs.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
401(k) Company Match
Parental Leave
Flexible Work Hours
Company Equity
OE Group Share Scheme
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↑ 0%Octopus Energy Group is acquiring a majority stake in Uplight, a North American grid flexibility provider, in partnership with Schneider Electric, which will remain a significant minority partner. The transaction is subject to regulatory approvals and expected to complete later this year. Uplight serves over 85 utilities across North America, including eight of the ten largest in the US, managing over 8.5 gigawatts of flexible load through demand response and distributed energy resource management solutions. The company will continue operating as an independent platform. The partnership combines Octopus Energy's consumer innovation and flexibility expertise, Uplight's utility relationships and technology, and Schneider Electric's grid management systems. Octopus Energy operates the world's largest virtual power plant with more than 350,000 electric vehicles enrolled globally.
Octopus Energy, Britain's leading renewables supplier, is pursuing partnerships with Chinese companies whilst expanding into Japan and South Korea. The company's chief executive cited China's superior expertise in clean technology as crucial for Britain's renewable energy development. The move comes as the firm seeks to diversify its operations and leverage Chinese know-how in the renewables sector. Octopus Energy is positioning itself for growth across Asian markets, balancing collaboration with Chinese expertise against expansion opportunities in other regional economies. The company's strategy reflects growing recognition of China's technological capabilities in clean energy, despite geopolitical tensions affecting international business relationships.
Octopus Energy is investing nearly $1 billion into California's clean technology sector through its Octopus Energy Generation subsidiary. The investments will target two carbon removal companies focused on grassland restoration and reforestation, plus a solar and battery project expected to be operational by July 2026. The move deepens the UK energy giant's presence in the US market, forming part of its broader $2 billion commitment to America's energy transition by 2030. Octopus Energy Generation chief executive Zoisa North-Bond cited California's supportive policies and Silicon Valley entrepreneurship as key factors behind the investment. The announcement came during California Governor Gavin Newsom's visit to Octopus Energy's London headquarters on Monday.
Octopus Energy has entered China's clean energy market through a joint venture with PCG Power, announced during the UK Prime Minister's visit to China. The partnership will create Bitong Energy, focused on trading renewable electricity across China's expanding spot power markets. The venture combines PCG Power's position in China's commercial and industrial renewable sector with Octopus Energy's technology for real-time power trading and asset management. It will launch initially in Guangdong province before expanding nationwide. By 2030, Bitong Energy aims to trade up to 140 terawatt-hours of renewable electricity annually and targets annual profits of around £50 million. The partners expect the business to achieve a valuation exceeding £500 million within five years, making it one of Britain's most significant clean tech exports to Asia.
Kraken optimizes green generation, helps manage the network, improves field operations and supports utilities in delivering excellent experiences for customers.