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ASSA ABLOY

Global leader in access solutions

Sales Support Administrator

Sales OperationsUpdated on Nov 14
Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

  • A bachelor's-level degree in Administration, Commerce, Business, or a related career is required; candidates with technical or commercial education are also considered.
  • Three to five years of experience in sales administration, customer service, order management, or sales support.
  • Experience in B2B companies or the industrial sector is preferred.
  • Intermediate English proficiency.
  • Proficiency with Microsoft Office and Excel.
  • Experience using a customer relationship management system and/or enterprise resource planning system.
  • Proficiency with Outlook, Teams, and sales-tracking tools.
  • Organization, follow-up, customer-service orientation, urgency, teamwork, and effective communication skills.

Responsibilities

  • Follow up on customer requests in coordination with Customer Service and internal departments.
  • Track quotations, orders, committed dates, deliveries, backorders, clarifications, and outstanding items.
  • Keep sales representatives and customers informed about the status of their requests.
  • Record and maintain up-to-date commercial information in customer relationship management systems and internal platforms.
  • Assist with preparing quotations and other commercial support activities.
  • Coordinate information among Sales, Customer Service, Logistics, Operations, and other departments.
  • Identify open items and follow up until they are resolved.
  • Support the commercial team in improving response times and customer experience.
  • Identify recurring opportunities and needs that may help improve customer service and sales processes.

Desired Qualifications

  • Experience in B2B companies or the industrial sector.

About the Company

ASSA ABLOY

Global leader in access solutions

ASSA ABLOY provides access solutions including mechanical locks and electronic security systems to secure doors, buildings, and identities. Its products work by combining physical locks with digital access control: mechanical locksets for doors, electronic locks and smart cylinders that can be opened via codes, cards, keys, or mobile apps, and identity solutions from HID Global that manage secure credentials and access permissions across systems. The company differentiates itself through a large, diversified portfolio of brands and products, a long track record of strategic acquisitions (such as Yale Locks and HID Global), and a global presence in over 70 countries, which lets it serve many customers and integrate hardware with software and identity management. The goal is to maintain leadership in the access-solutions market by expanding offerings, geographic reach, and coordination across physical security and identity technologies.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1880

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