Account Manager
Sequel
Account Manager
Sequel
On-site webinar embedding for B2B
Every company is becoming a media company. The problem is that most of them are building their audience on someone else's platform, and handing their best data to it.
Sequel fixes that. We power webinars, virtual events, and video programs that live directly on a company's own website, so every registration, view, question, and click becomes first-party data they own. Then we put that data to work. With our new AI agents, Sequel helps marketing teams create programs faster, turn engaged viewers into pipeline, and grow their audience without adding headcount.
We call it - Human Moments, Agentic Momentum.
We're trusted by 300+ customers, some of the world's fastest growing companies like Cisco, Zoominfo, Clay, ElevenLabs, Newsweek, etc. are building their audience with Sequel. We've kept zero churn among our mid market & enterprise customers, and we've tripled our growth multiple times. We're VC-backed and recently closed a new round of funding to double down on AI and scale the team.
We’re growing our Customer Success team and are looking for an Account Manager to own and expand relationships with our customers across their entire lifecycle.
In this role, you’ll act as a trusted advisor to marketing leaders, helping them successfully adopt Sequel, realize value from our platform, and link grow their engagement programs over time. You’ll be the primary point of contact post-sale, owning onboarding, adoption, renewals, and expansion, while collaborating closely with Sales, Product, Support, and Leadership.
This role offers significant visibility and growth. You’ll work closely with senior stakeholders internally, reporting to our VP of Customer Success, and externally with customers ranging from fast-growing companies to large enterprises.
Own the Customer Relationship
Manage a portfolio of mid-market and enterprise customer accounts
Serve as the primary point of contact throughout the contract lifecycle
Build strong, trusted relationships with Marketing leaders, including Directors, VPs, and CMOs
Drive Adoption, Retention & Expansion
Lead customer onboarding to ensure fast time-to-value
Guide customers on best practices for running live and on-demand experiences with Sequel
Deliver Quarterly Business Reviews (QBRs) focused on outcomes, adoption, and ROI
Identify and drive renewal and expansion opportunities, partnering with Sales when needed
Be the Voice of the Customer
Act as the escalation point for customer issues, ensuring timely and thoughtful resolution
Gather structured customer feedback and translate it into actionable insights for Product
Advocate internally for customer needs and priorities
Build & Scale Customer Success
Help define and improve Customer Success playbooks, processes, and offerings
Contribute to customer programs such as enablement initiatives, events, or education resources
In a fast-growing environment, take ownership of new initiatives that improve the customer experience
3–5+ years of experience in Customer Success, Account Management, or Mid-Market/Enterprise Account Ownership in B2B SaaS
Proven ability to manage renewals, expansions, and long-term customer relationships
Experience working with mid-market or enterprise customers and multiple stakeholders
Strong relationship-building skills, including comfort engaging with executive-level buyers
Strategic mindset with the ability to understand customer goals and tie platform value to outcomes
Customer-obsessed attitude with a strong sense of ownership and accountability
Analytical and technically curious—comfortable explaining complex concepts to non-technical users
Highly organized, self-directed, and comfortable operating in a fast-paced startup environment
Experience in MarTech or selling/supporting marketing teams
Prior experience supporting live events, webinars, or content platforms
Familiarity with CRM and marketing automation tools (Salesforce, HubSpot, Marketo, etc.)
Real ownership from day one. This is a high-impact role where your work ships, customers feel it, and no two days look the same.
Remote-first, with hubs in New York and San Francisco. We run on strong async communication and a collaborative, low-ego team. Work from anywhere, connect in person at our NY and SF hubs, and join us for our annual team offsite (this year we were in Barcelona!), kick-offs, and weekly virtual hang-outs.
A seat at the table. Everyone has a voice here. We actively ask for feedback and act on it.
Built to be AI-native. You'll work with the best AI tools and learn how to use them to do the best work of your career.
Comprehensive benefits. Health, dental, vision, 401(k), parental leave, and a generous fitness stipend. Gotta stay healthy - mind and body!
Generous time off. 20 days of PTO a year, plus a winter company shutdown so the whole team can fully recharge, and extra days off for the special moments in your life, like your birthday.
Room to grow. A clear path for growth and development across the company, with leaders who invest in your career.
Sequel embeds the whole webinar experience on a company’s own site using a simple embed code or API, letting registration, live interaction, and on-demand replays stay in the brand’s environment. It uses no-code and low-code tools to integrate video engagement into the publisher’s site, so audiences remain on the brand page and can access other content and calls-to-action. The platform combines website tracking with webinar analytics to give marketers detailed insights into audience behavior and lead potential, plus a Media Hub for instant replays and Sequel AI to repurpose webinars into SEO-friendly blog posts, social content, and video clips. The goal is to help data-driven marketing leaders increase website traffic, improve lead conversion, and grow the sales pipeline by delivering on-site, measurable video engagement without relying on external webinar hubs.
Explore more opportunities at Sequel