Multinational Service Specialist

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. 
 
If you have commercial insurance international / multinational experience, and are looking for a new challenge, we would love to hear from you. 
 
Zurich Canada is currently looking for a Multinational Service Specialist who will be accountable for turning strategy into reality — ensuring complex, fronted, multinational captive programs operate compliantly, consistently, and seamlessly for customers.
 
Reporting to the Senior Multinational Services Manager, you will consult with Account Teams and manage end to end Multinational Program servicing on international program business service delivery, including customer service requirements, service proposition and handling of various service delivery issues in order to enhance customer experience.
 
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This is a full-time posting is for an existing vacancy. 

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you bring to the table

• Ensure fronting decisions with captive partners are translated into executable servicing actions
• Ensure policies, certificates, and local documentation comply with: 
  o    Fronting requirements
  o    Local insurance regulations
  o    Captive reinsurance structures
• Coordinate timely issuance to avoid regulatory or tax exposure
• Ensure underwriting decisions are accurately reflected in: 
  o    Local policies
  o    Fronting agreements
  o    Reinsurance cessions to the captive
• Flag operational misalignment between agreed captive structure and local execution
• Ensure correct premium flows between Zurich network and captive
• Coordinate timely captive premium flow and allocation
• Prevent mismatches between underwriting intent and actual financial transactions between captive and relevant parties
• Ensure contract certainty across policies, captive reinsurance agreements, and local certificates
• Day-to-day relationship management and program maintenance with captive managers

Job Qualifications - What you bring to the table

Required:

• Bachelors Degree, and 2 or more years of experience in the Service Delivery area

OR

• High School Diploma or Equivalent, and 4 or more years of experience in the Service Delivery area

AND

•    Fluency in English
•    Intermediate knowledge of captive reinsurance
•    Experience of reinsurance accounting processes, including but not limited to reinsurance cession and cashflow
•    Experience in end-to-end coordination between captive, insured, broker, and fronting partners 

Preferred:

• Knowledge of insurance products and services, international business
• Knowledge of the business environment, finance, economics and reinsurance
• Effective communication skills
• Strong written and verbal skills
• Ability to multi-task
• Strong analytical and planning skills
• Ability to effectively manage changing priorities
• Ability to build networking skills
• Bilingual (French and English) is an asset

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. The salary range provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. Compensation may exceed the range listed based on the evaluation of skillset and experience.  The starting salary range for this position is $63,000 - $86,000. 

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.

• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. 

• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.

• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.

• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. 

• We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities. 

• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.

• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.   

 
Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. 

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.