Head Doorman

Job Description

As Head Doorman, you will be the first impression of Cambridge House upon arrival, and the lasting memory as guests depart. More than overseeing the forecourt, you will orchestrate the rhythm of arrival and departure at Cambridge House, ensuring every guest, resident and visitor experiences exceptional service from the very first moment. This is an opportunity for someone who takes pride in anticipating needs before they are spoken, understands the art of discreet luxury, and believes that true hospitality is found in the smallest gestures.

Key Responsibilities:

• Curate an arrival and departure experience that lingers in the memory, greeting every guest with warmth, genuine recognition and care.

• Oversee the entrance to Cambridge House, ensuring it is always elegant, welcoming and reflective of the House's timeless character. 

• Lead by example, setting the tone through impeccable presentation, natural professionalism and a sincere passion for exceptional hospitality.

• Become a familiar and reassuring presence for returning guests, remembering the details that matter and transforming recognition into a heartfelt welcome home.

• Work hand in hand with the Front Office, Concierge, Bell and Housekeeping teams to choreograph seamless arrivals and departures.

• Ensure every guest, visitor, vehicle and piece of luggage is cared for with the precision and attentiveness that defines luxury hospitality.

• Partner closely with Security to create an environment where guests feel both protected and completely at ease, allowing reassurance to exist quietly in the background.

• Nurture a culture where kindness is instinctive, collaboration comes naturally and every team member feels proud to contribute to something truly special.

• Encourage team members to grow in confidence and skill through thoughtful guidance, meaningful conversations and everyday moments of encouragement.

• Embrace every piece of guest feedback as an opportunity to create something even more memorable, responding with empathy, care and genuine dedication.

• Care for our historic House, our neighbourhood and our environment with the same thoughtfulness we extend to every guest, preserving Cambridge House for generations to come.

Qualifications

• Significant experience as a Head Doorman, Senior Doorman or a similar position within a luxury hotel or five-star hospitality environment.

• A naturally welcoming presence, with polished communication skills, impeccable etiquette and the confidence to engage every guest with authenticity and discretion.

• The ability to build trusted relationships with guests, team members and external partners through integrity, consistency and care.

• A collaborative approach, taking pride in supporting and developing team members while creating exceptional experiences together.

• Confidence in coordinating arrivals, departures, vehicle movements and luggage operations with precision, efficiency and care, alongside a sound understanding of health and safety and security procedures.

• Full UK driving licence.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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