Winbro Group Technologies

Global high-precision EDM and laser machining

Field Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeRock Hill, SC, USANo salary listed

About the Job

Requirements

At least 5 years of field work experience.
Strong electrical/electronic and mechanical maintenance skills.
Detailed working knowledge of PC-based CNC equipment and drive systems used with complex 5-axis CNC machine tools.
Ability to troubleshoot complex electronic control systems and perform reactive service and preventive maintenance.
Ability to work independently and use initiative, while coordinating problem-solving with team members.
Willingness and ability to travel extensively throughout North America; the role is split approximately 50% at the base and 50% traveling.

Responsibilities

Promptly identify and resolve machinery issues and breakdowns to achieve effective first-time repairs and a high level of customer service.
Provide technical customer service and support during installation, commissioning, and servicing of company-manufactured machinery and associated support equipment.
Maintain, service, and commission EDM, ECM, and laser machine tools using electrical, mechanical, pneumatic, and high-pressure water systems troubleshooting skills.
Install and commission technical upgrade packages using mechanical, pneumatic, and electrical drawings, and install software and firmware updates for required components.
Perform preventive and reactive maintenance at customer sites or the Rock Hill site, and respond to service requests in a timely manner.
Provide technical support and service training internally and externally, and maintain professional and technical knowledge.
Service, maintain, or build company equipment at the Rock Hill manufacturing facility or customer sites as required.
Contribute to continuous improvement efforts and support multiple teams.
Complete written and PC-based maintenance records accurately.
Provide periodic reports to management on customer complaints, trends, and suggestions for improvement.
Manage customer relationships, document service activities in writing, and interact effectively with internal technical support personnel, Manufacturing, and Sales.

Field Service Engineer

Winbro Group Technologies · Rock Hill, United States · Full-time · Posted 2026-07-17

Workplace: on_site

Department: LLC WPS

Description

At Winbro, we are at the heart of the green hydrogen revolution enabling production of next generation fuel cells with our ultra fast laser drilling and welding technologies. Our technology is capable of producing highly complex micro parts to micron level accuracies, creating a revolution in personalised drug delivery and medical care. Our equipment is capable of producing highly complex semiconductor parts, enabling next level efficiencies in electronics manufacturing.

JOIN US as a Field Service Engineer based out of our Rock Hill facility and we can offer you an opportunity to work in a high-tech, specialist company working with some of the best global names in aerospace, medical, semiconductor and clean energy. Time spent in this role is split equally between our site at Rock Hill and out with customers in the field.

Role and responsibilities:

Responsible for the prompt identification and resolution of whole range machinery issues and breakdowns to ensure effective right first-time repair with a high level of customer service, always.

Provide technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment.

Maintain, service and commission EDM, ECM and Laser machine tools utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills.

Install and commission technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components.

Contribute to customer satisfaction by executing preventive and reactive maintenance at customer sites or our Rock Hill site along with timely response to service requests.

Provide technical support and service training both internally and externally while maintaining professional and technical knowledge.

Service, maintain or build Winbro equipment within our Rock Hill manufacturing facility, or customer site as required,

Contribute to the continuous improvement effort and the support of multiple teams.

Accurate completion of written and PC based maintenance records.

Provide periodic reports to management including customer complaints, trends and suggestions for improvement.

Additional responsibilities include customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, Manufacturing and Sales

Requirements

Minimum 5 years field working experience.
Excellent all round skills in electrical/electronic and mechanical maintenance disciplines.
Detailed working knowledge of PC based CNC equipment and drive systems as applied to complex 5 axis CNC machine tools.
A clear and logical approach to fault finding complex electronic control systems as well as reactive service and preventative maintenance activities.
Able to work alone, using your own initiative but also able to liaise with other team members for coordinated problem solving.
Willingness and ability to travel extensively throughout North America 50%, working time at base 50%.

Benefits

We can offer you a competitive salary and generous benefits package that is unsurpassed in this geographical area, including:

Low-cost health insurance plan for the employees and their families including medical, dental & vision plans, short- and long-term disability, company paid life insurance, voluntary buy-up life insurance, and voluntary plans such as Hospital Indemnity, Critical Illness, and Accident Insurance.
Matching 401K plan.
9 paid holidays, 5 paid personal days, and a very generous paid vacation time.

Winbro is an Equal Opportunity Employer prohibiting discrimination based on protected characteristics like race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or age.

Apply

Apply at Winbro Group Technologies

About the Company

Winbro Group Technologies

Global high-precision EDM and laser machining

Winbro Group Technologies provides high-precision machining solutions, including electro-discharge machining (EDM) and laser micromachining/macromachining, for sectors like energy, electronics, aerospace, and medical. Its products work by using EDM to erode material via electrical discharges and by using focused laser pulses to cut, engrave, or machine parts; the company also offers custom, end-to-end solutions backed by engineering expertise. What sets Winbro apart is its 50+ years of experience, its global network of tech centers across Europe, Asia, and North America, and its emphasis on engineered, tailored solutions and long-term partnerships that aim to increase customers' productivity and efficiency. The company’s goal is to meet and exceed customer requirements by delivering precise, customized machining solutions and building lasting relationships with clients.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Rock Hill, SC
Founded: 1973

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