Reimagined Parking

Technology-powered parking management for facilities

Customer Service Representative

Customer SupportPosted on Nov 9

ContractNorth York, ON, CanadaCA$19.92 /hr

About the Job

Requirements

High school diploma or GED equivalent.
At least 18 years of age.
Must pass a background check in accordance with company policy and applicable laws.
Must be authorized to work in Canada and provide documentation verifying eligibility, as required by law.
Strong verbal and written communication skills and excellent phone etiquette.
Ability to manage multiple priorities in a structured, fast-paced environment.
High attention to detail and strong data-entry accuracy.
Critical-thinking and problem-solving skills with sound judgment.
Ability to handle customer concerns professionally and resolve conflicts effectively.
Proficiency in Microsoft Office and customer systems, including CRM and phone platforms.
Ability to remain seated for extended periods at a computer workstation; frequently use a computer, keyboard, and telephone; read and interpret information on a screen; occasionally lift office supplies or materials up to 10–15 pounds; and maintain focus and productivity in a fast-paced, high-volume environment.

Responsibilities

Serve as the primary point of contact for monthly parking customers, prospective customers, and internal stakeholders.
Handle inbound calls, emails, and written correspondence in line with service-level and quality standards.
Resolve customer inquiries, requests, and complaints professionally, empathetically, and accurately.
Support customer retention by delivering consistent, high-quality service experiences.
Assist customers with account setup and maintenance and with navigating web-based platforms.
Process customer transactions, including new account sign-ups, updates, and cancellations.
Accurately enter and maintain customer data, credit-card and pre-authorized payment details, and account notes.
Document all customer interactions and transactions in CRM systems.
Provide branch, lot, and account maintenance support.
Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism.
Complete after-call work and required documentation promptly.
Monitor and respond within established service-level agreements.
Maintain data integrity through accurate data entry and system updates.
Communicate and enforce company policies, procedures, and parking regulations.
Stay current with changes to workflows, policies, and product offerings.
Use internal knowledge bases, policies, and training materials.
Assist team members with troubleshooting and issue resolution.
Coordinate operational tasks, including work orders, meter-outage reporting, and documentation uploads.
Prepare and submit supply orders for parking locations.
Maintain deliverable calendars to ensure deadlines are met across departments.

Desired Qualifications

At least one year of customer service experience in a high-volume environment, such as a call center or retail, is preferred.

Location: Lot 56- 4789 Yonge Street (Hullmark Centre)
Start Date: November 13, 2026
End date: Approx. February 18, 2027
Shift: Monday - Friday / 7:00am - 3:00pm

**Changes may be made to this schedule are subject to operational requirements.

Deadline: Sunday, November 15th, 2026, at 5:00pm
This is an internal position for all UFCW Impark employees.

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.

The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.

Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders
Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards
Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy
Support customer retention by delivering consistent, high-quality service experiences
Assist customers with account setup, maintenance, and web-based platform navigation
Process customer transactions, including new account sign-ups, updates, and cancellations
Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes
Ensure all customer interactions and transactions are properly documented in CRM systems
Provide branch, lot, and account maintenance support
Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
Complete after-call work and required documentation promptly
Monitor and respond within established service level agreements (SLAs)
Maintain data integrity through accurate data entry and system updates
Communicate and enforce company policies, procedures, and parking regulations
Stay current with changes to workflows, policies, and product offerings
Utilize available resources such as internal knowledge bases, policies, and training materials
Assist team members with troubleshooting and issue resolution
Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads
Support supply order preparation and submission for parking locations
Maintain deliverable calendars to ensure deadlines are met across departments

Strong communication skills (verbal and written) with excellent phone etiquette
Demonstrated ability to manage multiple priorities in a structured, fast-paced environment
High attention to detail with strong data entry accuracy
Critical thinking and problem-solving skills with sound judgment
Ability to handle customer concerns professionally and effectively resolve conflicts
Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)
Self-motivated, adaptable, and team-oriented with a strong work ethic

REQUIREMENTS:

High School Diploma or GED equivalent
Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred
Must be at least 18 years of age
Must successfully pass a background check, in accordance with company policy and applicable laws
Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law

PHYSICAL DEMANDS:

Ability to remain seated for extended periods while working at a computer workstation
Frequent use of a computer, keyboard, and telephone for data entry and customer communication
Ability to read, analyze, and interpret information on a computer screen
Occasional lifting of office supplies or materials up to 10–15 pounds
Frequent talking and listening to interact with customers via phone and virtual channels
Ability to maintain focus and productivity in a fast-paced, high-volume work environment

WORKING CONDITIONS:

Fast-paced, high-volume contact center environment
Performance-driven with call monitoring and quality assurance standards

OTHER DUTIES:

Please note this job description is not designed to cover or contain an all‐inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

About the Company

Reimagined Parking

Technology-powered parking management for facilities

Reimagined Parking manages a national portfolio of parking facilities for property owners and asset managers across sectors like commercial real estate, retail, hospitality, airports, healthcare, and municipalities. Its technology suite includes gated and gateless revenue control, license plate recognition, hangTag mobile payments, O-Valet valet operations, shuttle services, and design work, with data analysis of lot potential, occupancy, and peak hours to tailor and optimize profitability. It differentiates itself by operating under a family of recognized brands (Impark, Lanier Parking, Republic Parking, AmeriPark, Park One) and by combining traditional parking management with technology-enabled optimization and urban-space transformation. Its goal is to monetize and maximize parking assets while expanding access to convenient mobility, turning underutilized urban spaces into multi-use environments.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, United States
Founded: Not listed

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