Air Import Specialist
About the job
- 2–5 years of hands-on air import operations experience in a freight forwarding environment.
- Proven ability to handle shipment exceptions independently rather than merely escalating or waiting for instructions.
- Strong working knowledge of air freight processes and documentation, including MAWB/HAWB, arrival notices, and PODs.
- Experience managing U.S.-bound shipments, including AMS / ACAS requirements.
- Familiarity with customs clearance processes and resolving clearance-related issues.
- Experience coordinating across airlines, co-loaders, brokers, and overseas agents.
- Ability to manage multiple high-priority shipments simultaneously while maintaining attention to detail.
- Strong judgment and problem-solving skills under time pressure.
- Clear and proactive communication, especially during disruptions.
- Experience using a TMS.
- Amenability to working the night shift aligned with the US Eastern time zone.
- Own end-to-end air import shipments, from pre-alert to final delivery and billing closure.
- Proactively identify and resolve shipment exceptions, including flight delays, rollovers or offloads; missing or incorrect documentation; customs clearance issues or holds; and cargo availability or handling delays.
- Take decisive action to recover at-risk shipments by coordinating with airlines, agents, brokers, and trucking providers.
- Ensure compliance with U.S. import requirements, including coordination of AMS (Air AMS / ACAS) filings.
- Validate shipment documents, including MAWB/HAWB, invoices, and packing lists, and correct discrepancies before they affect clearance or delivery.
- Monitor cargo arrival, free time, and warehouse status to prevent storage charges and act before issues escalate.
- Communicate with clients by providing updates, solutions, and next steps when issues arise.
- Escalate when necessary after exploring and driving possible resolutions.
- Validate costs, flag discrepancies, and ensure accurate and timely billing.
- Maintain accurate shipment records and milestone updates in the TMS.
About the company
Expedock uses artificial intelligence to automate back-office tasks in the global supply chain. It offers SaaS tools for freight forwarders, shippers, and logistics providers to automate invoice reconciliation, process long-form statements, and gain end-to-end shipment visibility. The system extracts and reconciles data from invoices and documents, then presents exceptions and insights through a shared data infrastructure accessed on a subscription basis. By improving accuracy and speed without adding staff, Expedock helps customers scale operations and improve service quality in a competitive logistics market.
Company Size
201-500
Company Stage
Series A
Total Funding
$19.8M
Headquarters
San Francisco, California
Founded
2019
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Simplify's Take
What believers are saying
- Expedock's September 2026 careers page lists 23 openings, signaling active client demand.
- The August 2026 website claims 1,000+ professionals deployed and 200k vetted remote talent.
- Trustpilot reviews from August 2026 praise AP invoices and shipment registration execution.
What critics are saying
- WiseTech CargoWise controls the workflow Expedock automates, crushing pricing power by 2027.
- G2 and SourceForge list Coupa, Logility, and GoFreight, intensifying substitution risk.
- Managed staffing compresses margins and triggers client churn after failed automation pilots.
What makes Expedock unique
- Expedock still sells human-in-the-loop freight automation for invoices and CargoWise, August 2026.
- Its 99.97% accuracy guarantee and money-back offer separate it from pure software rivals.
- It combines managed remote teams with automation across logistics, healthcare, and eCommerce.
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Benefits
Health Insurance
Remote Work Options
Growth & Insights and Company News
6 month growth
9%1 year growth
3%2 year growth
5%ZEBOX, an international accelerator network founded by shipping conglomerate CMA CGM to introduce more tech innovation into the supply chain industry, announced today the launch of its APAC headquarters. Based in Singapore, ZEBOX Asia will also look at markets like Indonesia, Malaysia, Taiwan, Japan and Korea.The APAC hub is backed by Enterprise Singapore, a board under the Ministry of Trade and Industry to foster SME development, and the Maritime and Port Authority of Singapore, alongside industry partners Bureau Veritas Marine and Offshore, PSA unboXed and Synergy Marine Group.Founded in 2018 by CMA CGM Group chairman and CEO Rodolphe Saadé, ZEBOX already has hubs in France, the United States, the United Kingdom, West Africa and the Caribbeans, which have collectively worked with 100 startups that have raised a total of $235 million in funding. It has 20 corporate partners that startups collaborate with while they are in ZEBOX’s incubator, including BNP Paribas, CEVA Logistics, Infosys, BNSG Railway, Port of Virginia and Centrime.ZEBOX CEO Gwen Salley told TechCrunch that along with access to mentoring, experts, business opportunities and funding, its incubator program gives startups opportunities to test their solutions and work with large corporations. For corporate partners, the advantage is working with startups that can address their specific business challenges and engage in de-risked proof of concepts.The incubator network picked Singapore for its newest hub because more than 4,000 regional headquarters and startups are based there and it has pro-business policies, an efficient regulatory framework, transparent legal and financial systems and strong digital infrastructure, Salley said. “Additionally, the city state’s strategic location at the crossroads of major shipping lines and air routes connects large parts of Asia to the rest of the world, making it a global logistics hub,” he added.Some examples of startups incubated by ZEBOX include Searoutes, which uses routing engines and predictive data to show shippers how much CO2 emissions they’re producing at key points in the procurement chain and Sublime Energie, a deeptech startup that focuses on biogas liquefaction tech and provides biogas collection services. Both of these took part in ZEBOX France.BasicBlock, which took part in ZEBOX America and has iraised more than $78 million in funding, automates invoices and develops financial products for the freight industry
FourKites and Cargonerds have partnered to help freight forwarders and shippers track global shipments in real time. The new collaboration adds FourKites’ real-time supply chain visibility capabilities to Cargonerds’ digital freight platform for quoting, booking, tracking and reporting, the companies said in a Monday (Jan. 30) press release. “[FourKites’] end-to-end solution enables us to give our customers the most accurate ETAs (estimated time of arrivals) and greater network collaboration,” Cargonerds Founder Conrad Franchi said in the release. “Having the right data at the right time to identify precisely what can be done is the only path to proactively mitigating issues while reducing costs and fees.”
Expedock, a leading innovator in the international freight software industry, today announced $13.5 million in Series A funding, bringing the company's total amount raised to $18 million. Global software investor Insight Partners led the round, with participation from VMG Catalyst as well as existing investors Pear and Neo and executives from Project 44, Salesforce, Meta, eBay, and Clearmetal. The round, which follows on the heels of the company's $4 million seed and 12x growth in 2021, will be
/PRNewswire/ -- Expedock, a leading innovator in the international freight software industry, today announced $13.5 million in Series A funding, bringing the...