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Full-Time

Customer Success Manager

US

Confirmed live in the last 24 hours

Insider

Insider

1,001-5,000 employees

AI-based cross-channel customer experience platform

AI & Machine Learning

Entry, Junior

Remote in USA

Category
Customer Experience
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Communications
Marketing
Requirements
  • University degree in Business, Marketing, Engineering, or related fields
  • Digital marketing related experience in a customer-oriented position
  • Strong oral and written communication abilities
  • Self-motivated and tech-savvy
  • Passion for testing, measuring, and improving outreach
  • Ability to work in a fast-paced startup environment
  • Solid understanding of basic web concepts and digital marketing
Responsibilities
  • Serve as the face of Insider to clients
  • Bridge the gap between client needs and technology
  • Ensure clients utilize technology effectively
  • Monitor and facilitate customer adoption of technology
  • Work with engineers and product specialists
  • Develop key account plans
  • Provide feedback on market trends
  • Establish trusted adviser relationships
  • Plan strategies to help customers meet objectives
  • Bring new product ideas to the table

Insider provides an integrated platform for creating personalized, cross-channel customer experiences using AI-driven behavior prediction and omnichannel journey automation. Working here means joining an industry-recognized leader in cross-channel campaign management and personalization engines, with a trusted client base of over 1,200 global businesses. The company's adoption of advanced AI technologies contributes to a forward-thinking environment, making it a compelling place for professionals eager to work on cutting-edge customer engagement solutions.

Company Stage

Series D

Total Funding

$272.7M

Headquarters

New York, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

4%

1 year growth

11%

2 year growth

18%