IT Support Specialist Level 3
About the job
- At least 3 years of experience in IT support or systems administration.
- Knowledge of Windows environments, Active Directory, networking fundamentals including DNS, DHCP, and VLANs, and server infrastructure.
- Ability to resolve complex issues and support others in doing so.
- Ability to collaborate with the Service Team and provide support as needed.
- Monitor, maintain, and optimize client networks, servers, and cloud environments.
- Serve as a technical escalation point for the Service Team on complex issues.
- Diagnose and resolve advanced issues across systems, networking, and infrastructure.
- Support firewalls, virtual private networks, backups, and the overall security posture.
- Provide support to clients and internal team members.
- Managed service provider experience is strongly preferred.
- Network+, Security+, or similar certifications are preferred.
About the company
ONE2ONE is a managed information technology services company. The company provides IT support, cybersecurity, cloud, networking, communications, projects, and technology planning. It serves small and midsize businesses, nonprofit organizations, professional firms, and internal technology teams. Its operating model centers on service-desk and engineering teams deliver ongoing support alongside project and advisory work. Teams work across technical support, systems engineering, cloud, cybersecurity, networking, projects, sales, and account management. The business combines technical knowledge, practical execution, and ongoing support across the markets it serves.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Minneapolis, Minnesota
Founded
2013
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Simplify's Take
What believers are saying
- Website updates in 2026 show active marketing and ongoing service positioning.
- Careers page still advertises competitive compensation and health, vision, and dental coverage.
- Strategic IT support demand favors firms selling efficiency to executives right now.
What critics are saying
- No recent public funding, customer wins, or product launches signal limited visibility.
- Lancaster concentration since 2001 creates geographic dependence on a narrow client base.
- A few lost executive accounts can cripple a 11-50 person IT services business.
What makes ONE2ONE unique
- Lancaster-based since 2001, serving executives with tailored IT support.
- Small 11-50 team enables faster service than bloated managed-service competitors.
- Employer brand emphasizes health benefits, paid time off, and competitive salaries.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation