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Bronson Methodist Hospital

Southwest Michigan health system

Triage Care Advisor Medical Assistant

Full-TimePosted on 10/21/2026
No salary listed
Mid, Senior
Portage, MI, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Successful completion of an accredited medical assistant program, or CMA/CCMA/RMA certification, or eligibility to take the CMA/RMA examination with certification obtained within 6 months of hire is required.
  • Two to five years of experience in a healthcare setting with adult and pediatric patients in primary care or ambulatory care, home health, a skilled nursing facility, or a hospital medical-surgical setting is required.
  • Ability to use word processing, spreadsheet, presentation, database, and other job-relevant software is required.
  • Ability to interact effectively with practitioners and patients with diverse opinions, values, religious beliefs, and cultural ideals is required.
  • Ability to work autonomously and be directly accountable for practices is required.
  • Professional time management, verbal and written communication, listening, problem-solving, critical thinking, analysis, decision-making, priority-setting, delegation, and work-organization skills are required.
  • Ability to set appropriate boundaries with patients and families is required.
  • Ability to build positive relationships and communicate effectively in writing, verbally, and by listening is required.
  • Ability to adapt to changing needs and priorities and contribute effectively as a team member is required.
  • Ability to sustain alertness and concentration during interactive, repetitive, or detailed work that may cause mental or visual fatigue is required.
  • Ability to communicate with patients by telephone and in writing, and exchange pertinent information with physicians and other healthcare professionals, is required.
  • Knowledge of chronic conditions, evidence-based guidelines, prevention, wellness, health-risk assessment, and patient education is required.
  • Ability to analyze complex data and manage complex clinical issues using assessment skills, resources, and protocols is required.
  • Assessment and triage skills, and the ability to implement evidence-based interventions and protocols for chronic conditions, are required.
  • Knowledge of health concerns and changes in health status affecting patients of all ages, from neonates through geriatrics, across various medical specialties is required.
  • Flexibility to adapt to department needs is required.
Responsibilities
  • Triage calls and coordinate care as needed in support of primary care and specialty practices.
  • Collaborate with primary care practices, specialists, other healthcare-team members, and patients and families to support the delivery of quality, efficient, and cost-effective healthcare services.
  • Follow evidence-based clinical guidelines, preventive guidelines, and protocols in patient care.
  • Coordinate care across acute and other ambulatory practice settings.
  • Help patients and families understand healthcare options.
  • Connect patients with Acute Care Managers and other resources as needed.
Desired Qualifications
  • Experience in ambulatory care, acute care, or post-acute care settings.

About the company

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Bronson Methodist Hospital

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Bronson Methodist Hospital is a nonprofit health system serving southwest Michigan. The system provides hospital, primary, specialty, emergency, outpatient, rehabilitation, and community health services through regional care locations. It serves patients, families, clinicians, referring providers, and communities throughout southwest Michigan. Its operating model centers on coordinated hospitals and practices supported by clinical programs, technology, facilities, supply chain, and administration. Teams work across nursing, physicians, allied health, rehabilitation, technology, facilities, administration, and patient access. Work depends on coordination among clinical, operational, technical, and support teams across its care settings and communities.

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